MANAGEMENT- KEY HOLDER

Leevers•Pueblo, CO

16h•Onsite

About The Position

The Key Holder directs daily activities of store team members during assigned shifts in the absence of the Store Manager or Assistant Store Managers. Responsible for store operations, including opening/closing, protecting store property and funds, monitoring employee performance, maintaining store conditions, safety, and security. Ensures excellent customer service and completes all duties according to company policies.

Requirements

Minimum 18 years old; High School diploma or equivalent required.
Comprehensive product knowledge; ability to train team members.
Company work history, attendance, safety, and performance considered.
Basic math skills required.
Flexible schedule, including weekends and holidays
Excellent customer service, teamwork, and problem-solving skills.
Requires the ability to reach, bend, balance, lift, and carry items weighing 20–50 pounds on a regular basis. Items weighing more than 50 pounds require a coordinated team lift.
Ability to push/pull carts and move merchandise safely
Stand, walk, bend, reach, squat, and twist for extended periods

Nice To Haves

Bilingual is preferred
Previous supervisory experience is a plus.

Responsibilities

Open and close the store per established procedures.
Consistently reports to scheduled shifts on time and prepared to work.
Direct and monitor day-to-day activities of full-time and part-time team members.
Communicate with customers in a friendly manner; resolve complaints, including exchanges and refunds.
Document complaints and follow up to correct issues.
Conduct front-end administrative duties: cash handling, till prep, cash drops/pick-ups, gift card sales/returns.
Complete electronic store reports, bag/video checks, and report to Store Manager.
Perform cashier duties when necessary.
Escalate employee issues (disciplinary, cash discrepancies, attendance, performance) to Store or District Manager.
Receive vendor deliveries and respond promptly to vendor inquiries.
Stock merchandise and ensure store meets company health and safety standards.
Follow emergency and loss prevention procedures.
Maintain store sanitation and complete sweep logs.
Perform other duties as assigned
Must Adhere to uniform dress code