Shift Lead

The Seattle Mariners Baseball Club•Seattle, WA

66d•Onsite

About The Position

Responsible for assisting in the day-to-day operations of the Mariners Team Store and directing sales floor operations in the absence of Store Manager.

Requirements

High school diploma or GED required. Equivalent, relevant work experience may be considered in lieu of formal education if approved by management.
A minimum of one year of Key Holder and/or Retail Sales experience required.
Must be dependable and reliable to report to work on-time when scheduled.
Knowledge of or ability to learn Point-of-Sale
Must be able to work game days, evenings, nights, weekends, and holidays.
Must be able to move up to 50 lbs. occasionally and up to 20 lbs frequently.
Frequent to constant walking and standing on concrete or carpeted floor.
Must be able to climb ladders and stairs
Repeating motions that may include the wrists, hands and/or fingers. (Computer, keyboard, mouse and telephone, performing clerical functions)

Nice To Haves

Prior visual merchandising experience preferred.

Responsibilities

Store Opening/Closing
Open/Close POS registers
Monitor store email for information and direction.
Ensure store is open during posted hours and secured at close.
Manager Support
Monitor, evaluate, and communicate staff performance to Store Manager.
Monitor expenses and staffing levels.
Provide leadership in all areas of guest service, employee relations, sales and merchandising.
Support Store Manager in decision making.
Assist with training and motivating Staff.
Help direct sales floor operations.
Uphold company policies.
Project Execution
Plan/Execute projects daily with staff.
Ensure completion of staff’s daily task assignments.
Receive and merchandise freight.
Perform POS transfers between stores.
Assist with internal and external special orders.
Assist with fulfillment of Social Media orders.
Will perform other duties as assigned.
Store Merchandising
Assist store with visual merchandising and display, including seasonal and promotional merchandising.
Maintain a clean and organized store environment. Actively organize, size and straighten displays throughout shift.
Assist with store freight as needed, including unloading, and moving boxes and other containers of merchandise in a timely manner.
Use provided tools such as step stools and portable display racks to set up and display or arrange merchandised for sales promotions as assigned.
Guest Experience
Adhere to the Mariners Selling System with all guest interactions.
Approach all guests with a friendly and helpful demeanor; assist them with merchandise and make merchandise recommendations when asked.
Maintain comprehensive understanding of current merchandise and promotions in all categories along with general ballpark knowledge.
Use provided tools such as a ladder or merchandise grabber to access out-of-reach items for guests.
Complete guest checkout transactions on store’s POS/computer system and balance register at the end of shift.
Address any guest concerns resulting in a positive outcome