Key Holder Associate - Full Time
About The Position
At Belk, the Key Holder Associate drives store sales and metrics by supporting the leadership team with store opening and closing coverage. This is an hourly associate role with active leadership responsibility, focusing on the in-store experience through excellent customer service and friendly interactions with associates. The role involves working closely with a team in a positive, inclusive, vibrant, and fast-paced environment. Belk emphasizes access to senior leadership, dynamic initiatives, and strong investments, fostering an inclusive environment where diversity is valued and respected, and where the company is committed to making a positive impact against racism.
Requirements
- Must participate in Service Excellence leadership training
- Must be 18 or rising senior in high school
- High School Diploma or GED equivalent
- Excellent communication skills
- Must be able to work a flexible schedule (including mornings, evenings, & weekends) and close store one to two nights per week
- Internal applicants: 12-18 months required employment to be considered for the role
- Internal applicants: Must be in good standing (not on performance warning) and have a good or better on their last performance appraisal
Nice To Haves
- Experience in retail preferred
Responsibilities
- Opens and/or closes the store and ensuring that proper store procedures and policies are followed as directed by store management
- Responsible for covering open CSL shifts (not responsible for coaching associates, only associate celebrations and modeling service behaviors)
- Drives customer service during assigned period
- Approves select point of sale transactions such as returns and voids, when needed to serve the customer
- Resolves customer service issues as needed
- Engages in promoting and selling products to ensure customer satisfaction
- Ensures that registers are properly opened and closed, doors are opened and locked and alarms are set correctly
- Supports store manager with management and coordination of the daily operations of the store
- Communicates results from CSL walks with store leadership
- Remain current on all company policies and ensures that all policies, standards and procedures are maintained and followed in a consistent manner
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
