Key Carrier Full-Time

TJX Companies•Pasadena, CA

8d•Onsite

About The Position

The Key Carrier role at Marshalls is an elevated extension of the Coordinator role. Key Carriers primarily perform the duties of a Coordinator but occasionally act as a Key Carrier, taking on a leadership role in maintaining all aspects of the store. This role requires open availability, including nights and weekends, and involves role modeling exceptional customer service. Key Carriers are expected to create a positive internal and external customer experience, promote honesty and integrity, and maintain confidentiality. They act as Manager on Duty, ensuring tasks are performed according to the store plan, prioritizing as needed, and addressing customer service issues with appropriate coaching for Associates. They also exercise discretion regarding customer service policies to satisfy customers, ensure accurate Associate coverage, and adhere to all operational and opening/closing procedures. Effective communication with management and Associates, providing and accepting feedback, and partnering on training needs are also key aspects. The role also involves ensuring adherence to labor laws, promoting credit and loyalty programs, supporting shrink reduction goals, and maintaining a safe environment.

Requirements

Able to work a flexible schedule, including nights and weekends
Team player, working effectively with peers and supervisors
Able to respond appropriately to changes in direction or unexpected situations
Knowledge of company standard software, systems, and procedures
Knowledge of merchandise flow in stores
Proven problem solving skills
Able to effectively coach, delegate, and follow-up on multiple people/tasks
Able to act quickly under challenging circumstances
Capable of multi-tasking
Superior communication and organizational skills with attention to detail
1 year retail experience
6 months leadership experience

Responsibilities

Role models exceptional customer service
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Acts as Manager on Duty adhering to company policy and procedure
Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
Addresses immediate customer service issues and provides appropriate coaching to Associates
Exercises discretion regarding customer service policies to satisfy customers
Maintains accurate Associate coverage in service areas for a positive customer experience
Ensures Associates adhere to all operational procedures
Ensures opening/closing procedures are executed according to company guidelines
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Provides feedback, recognition and coaching to Associates
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned

Benefits

Associate discount
EAP
smoking cessation
bereavement
401(k) Associate contributions
child care & cell phone discounts
pet & legal insurance
credit union
referral bonuses
401(k) match (for those who meet service or hours requirements)
medical/dental/vision (for those who meet service or hours requirements)
HSA (for those who meet service or hours requirements)
health care FSA (for those who meet service or hours requirements)
life insurance (for those who meet service or hours requirements)
short/long term disability (for those who meet service or hours requirements)
paid parental leave (for those who meet service or hours requirements)
paid holidays/vacation/sick (for those who meet service or hours requirements)
auto/home insurance discounts (for those who meet service or hours requirements)
scholarship program (for those who meet service or hours requirements)
adoption assistance (for those who meet service or hours requirements)