Key Accounts Manager

Operation Warm • Glen Mills, PA

102d

About The Position

The Key Accounts Manager is responsible for supporting designated corporate accounts that have intricate operational needs, ensuring effective cross-departmental project management. Additionally, they are tasked with supporting the cultivation of a long-term, mutually beneficial, and trustworthy relationship with their account. This position does not have supervisory responsibilities.

Requirements

• BA or BS undergraduate degree
• 1-3 years project or account management (donor/client facing) experience
• Strong organizational skills, with a focus on attention to detail and accuracy
• Project management experience, with the ability to juggle multiple priorities and meet deadlines
• Demonstrated proficiency in CRM or project management systems (e.g., Salesforce, DonorPerfect, Asana)
• Analytical skills with the ability to interpret data and develop data-driven strategies
• Experience working with nonprofit organizations
• Highly proficient in Microsoft Suite (Word, Excel, PowerPoint, Teams, Outlook, OneNote)
• Ability to think strategically and follow through tactically with a strong sense of accountability
• Proven ability to build and maintain strong relationships with diverse stakeholders
• Excellent communication skills, both written and verbal, with a demonstrated ability to articulate stories and complex ideas clearly
• Strong grasp of sales concepts
• Experience in preparing and presenting to an audience
• Unwilling to accept any unethical conduct or outcomes that threaten the mission or values of Operation Warm

Nice To Haves

• Spanish language proficiency a bonus/is preferred

Responsibilities

• Collaborate cross functionally across Operation Warm departments (Partnerships, Marketing, Programs, Customer Service, Accounting, Operations) to ensure seamless program execution and drive partner satisfaction and growth
• Use project management tool to manage project tasks and meeting agendas
• Manage Partner communication utilizing approved communication, project management tools, and templates
• Act as knowledge point and remain abreast of all current partner and team activities
• Ensure that all required data is captured in Salesforce.
• Accurately and fully maintain all relevant partner records in Salesforce
• Maintain reports for internal and external use that accurately track data captured, and identify exceptions, data errors or omissions
• Train partners to access and utilize reports and tools on custom partner portal and answer partner questions as needed
• Create and deliver formal and informal presentations in small and large environments (both in-person and virtual)
• Provide regular account updates to Director of Key Accounts on all partner KPIs
• Work with assigned partner to renew and expand current funding level to meet and exceed individual and organizational revenue goals through account stewardship and pursuit of account growth opportunities
• Work harmoniously with all Operation Warm departments to exceed personal and organizational goals
• Attend (occasionally lead) and participate in Operation Warm in-person events
• Contribute to annual planning efforts and strategy development as requested by manager
• Other duties, as assigned

Benefits

• This position requires some travel.

What This Job Offers

• Industry: Social Assistance
• Education Level: Bachelor's degree