Key Accounts Manager, SVD

Leybold • Buffalo, NY

130d • Remote

About The Position

At Atlas Copco/Leybold Vacuum, we seek better ways. This drives our leading technology, sustainable products, and top-notch service globally. We believe our people make it happen. We offer a collaborative, flexible work environment with competitive compensation and wellness programs. The Key Account Manager (KAM) will drive growth and customer satisfaction in analytical instrumentation, focusing on mass spectrometry. This role requires a strategic, technical individual to nurture key accounts and develop new opportunities.

Requirements

• Bachelor's degree in engineering, physics, chemistry, or a related technical field; advanced degree preferred.
• 5+ years of experience in business development, technical sales, or account management; preferably working with or selling to OEMs in the analytical instrumentation sector.
• Prior experience with high vacuum technology equipment.

Nice To Haves

• Strong understanding of the analytical instrumentation market, specifically mass spectrometry.
• Proven ability to manage long sales cycles and build trust in complex, technical environment.
• Skilled in coordinating with stakeholders in various time zones (EMEA, APAC, Americas), ensuring seamless communication, timely project execution, and consistent revenue growth.
• Adept at navigating cultural nuances, aligning global account strategies, and delivering tailored solutions that drive customer satisfaction and long-term loyalty.
• Experience in a highly technical B2B sales environment.
• Self-starter with strong organizational and strategic thinking skills.

Responsibilities

• Manage relationships with key accounts in the analytical instrumentation market, focusing on mass spectrometry OEMs and users.
• Develop strategic account plans for customer satisfaction and revenue growth.
• Identify new business opportunities within existing accounts and through new manufacturers and users.
• Coordinate with stakeholders across time zones (EMEA, APAC, Americas) for seamless communication and project execution.
• Navigate cultural nuances, align global strategies, and deliver tailored solutions for customer satisfaction and loyalty.
• Act as a trusted advisor, understanding customer vacuum technology needs.
• Coordinate internal resources to deliver optimal solutions and service.
• Regularly visit customer sites to understand applications and provide support.
• Track account activity and market trends using CRM tools.
• Monitor competition and market trends to effectively position Leybold's products.
• Collaborate with Product Management and Engineering to tailor solutions in mass spectrometry.
• Support marketing efforts with market feedback and promotional contributions.
• Attend trade shows and industry events to network and stay updated.
• Achieve revenue targets and business objectives.

Benefits

• Individual learning opportunities.
• World-wide job opportunities.
• Technical training from our academy.
• High standards for workplace safety.
• Competitive compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Repair and Maintenance
• Education Level: Bachelor's degree