Key Account Support

SPECIALIZED PACKAGING SOLUTIONS INC • Newark, CA

40d

About The Position

The Key Account Support role is responsible for providing high‑quality operational, administrative, and customer service support to assigned key and strategic customer accounts. This position acts as a critical liaison between customers, sales, operations, and internal support teams to ensure accurate order execution, timely communication, and a consistently positive customer experience. The role is essential in enabling Account Managers to focus on growth while ensuring day‑to‑day account needs are met.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field is preferred.
• Minimum of 5 years experience in account management, customer service, or client support roles.
• Strong communication and interpersonal skills with the ability to build rapport with diverse clients.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.

Nice To Haves

• Experience working with key or strategic accounts in a B2B environment.
• Familiarity with data analysis and reporting tools to track account performance.
• Knowledge of industry-specific products or services relevant to the company’s portfolio.
• Additional language skills to support diverse client bases.
• Certification in account management or customer relationship management.

Responsibilities

• Serve as the main liaison between key accounts and internal departments to ensure seamless communication and service delivery.
• Respond promptly and effectively to client inquiries, concerns, and requests, providing accurate information and solutions.
• Collaborate with sales, product, and operations teams to coordinate order processing, delivery schedules, and issue resolution.
• Monitor account performance metrics and client satisfaction levels, identifying opportunities for improvement and growth.
• Prepare and maintain detailed account documentation, reports, and correspondence to support client management activities.
• Others that might be assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees