Key Account Support Specialist
About The Position
As a Key Account Support Specialist, you will play a pivotal role in driving client success. Your primary responsibilities will include directing client annual review process to customers. You will work closely with Key Account Managers ("KAMs") to manage client business planning, forecasting, annual reviews, and joint business planning. You will leverage insights to develop category review presentations and promotional planning. In this role, you will also actively manage and develop strategic annual plans for clients. You're the expert within client systems and platforms. You will lead all issue resolution activities with client systems, identify all overspend and/or spending shortfalls, and work with relevant KAMs to resolve, using insights and data to recommend improvements. As a KASS, you're the expert for the client(s) products, brands, SKUs, pricing and promotional plans. You suggest strategic actions and guide client promo planning activities.
Responsibilities
- Directing client annual review process to customers
- Work closely with Key Account Managers ("KAMs") to manage client business planning, forecasting, annual reviews, and joint business planning
- Leverage insights to develop category review presentations and promotional planning
- Actively manage and develop strategic annual plans for clients
- Lead all issue resolution activities with client systems
- Identify all overspend and/or spending shortfalls
- Work with relevant KAMs to resolve, using insights and data to recommend improvements
- Suggest strategic actions and guide client promo planning activities
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What This Job Offers
Job Type
Full-time
Industry
Publishing Industries
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
