Key Account Support Specialist

Advantage Solutions • Minneapolis, MN

6d

About The Position

As a Key Account Support Specialist, you will play a pivotal role in driving client success. Your primary responsibilities will include directing client annual review process to customers. You will work closely with Key Account Managers (“KAMs”) to manage client business planning, forecasting, annual reviews, and joint business planning. You will leverage insights to develop category review presentations and promotional planning.In this role, you will also actively manage and develop strategic annual plans for clients. You’re the expert within client systems and platforms. You will lead all issue resolution activities with client systems, identify all overspend and/or spending shortfalls, and work with relevant KAMs to resolve, using insights and data to recommend improvements. As a KASS, you’re the expert for the client(s) products, brands, SKUs, pricing and promotional plans. You suggest strategic actions and guide client promo planning activities. The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.Essential ResponsibilitiesRevenue Budget Achievement• Research and implement effective strategies for clients so they can meet business objectives, including revenue and market share objectives • Make recommendations for how clients can achieve financial targetsAnalysis and Presentations • Analyze data to identify trends and recommend opportunities for improvement and reduce competitive threats • Develop and conduct negotiations to maximize profitability and maintain positive relationships • Build sales presentations for key clients and make client recommendations for customer presentationsClient Key Performance Indicators Achievement• Analyze performance metrics of assigned clients and make recommendations for improvement • Recommend ways to improve business margin for clients and recommend action plans • Strategize on how to maximize marketing spend to achieve client’s financial goals.• Review marketing schematics on behalf of customers, and coordinate closely with cross-functional stakeholders in our schematic, reset and retail departmentsData Systems & Reporting • Drive cross-collaboration among all other internal teams• Analyze data reports to ensure financial performance meets forecasted targets • Drive alignment across KAMs, highlighting key opportunities and challenges and also suggesting resolutions to issues

Requirements

• Bachelor's Degree or equivalent experience
• 1-3+ Years of experience with grocery operations, including promotional planning activities, systems experience preferred.
• Strong presentation skills
• Excellent interpersonal and organizational skills
• Working knowledge of syndicated data
• Proficiency in Microsoft Excel
• Intermediate or advanced computer skills
• Strong written communication and verbal communication skills
• Conflict management skills
• Demonstrated ability to provide cross-functional leadership
• Well-organized, detail-oriented, and able to handle a fast-paced work environment
• Flexible and adaptable, able to change and alter according to changes in projects or business environment
• Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines

Responsibilities

• Research and implement effective strategies for clients so they can meet business objectives, including revenue and market share objectives
• Make recommendations for how clients can achieve financial targets
• Analyze data to identify trends and recommend opportunities for improvement and reduce competitive threats
• Develop and conduct negotiations to maximize profitability and maintain positive relationships
• Build sales presentations for key clients and make client recommendations for customer presentations
• Analyze performance metrics of assigned clients and make recommendations for improvement
• Recommend ways to improve business margin for clients and recommend action plans
• Strategize on how to maximize marketing spend to achieve client’s financial goals.
• Review marketing schematics on behalf of customers, and coordinate closely with cross-functional stakeholders in our schematic, reset and retail departments
• Drive cross-collaboration among all other internal teams
• Analyze data reports to ensure financial performance meets forecasted targets
• Drive alignment across KAMs, highlighting key opportunities and challenges and also suggesting resolutions to issues

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level