Key Account Representative

Beacon Building Products-posted 8 months ago
Full-time • Entry Level
Kaukauna, WI
Primary Metal Manufacturing
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Joining Beacon Building Products as a Key Account Specialist means becoming part of a values-driven organization. Our core principles guide everything we do: putting people first, prioritizing safety, doing what's right, taking pride in our work, continuously improving, and making significant strides towards a more sustainable future. Be part of BUILDing a better tomorrow with Beacon, a leading Fortune 500 distributor of roofing materials and complementary building products in the United States and Canada. At Beacon, you'll be part of a company committed to making a difference.

  • Act as the primary point of contact for key customers, addressing their inquiries and concerns through phone calls and email correspondence
  • Provide exceptional customer service to bolster sales efforts and enhance customer satisfaction
  • Collaborate closely with Outside Sales Representatives (OSR) to strengthen customer relationships and work collectively towards achieving sales targets
  • Manage the entire order process from initiation to delivery, including order tracking and recommending complementary products
  • Make strategic recommendations to increase the adoption of private label products and digital solutions
  • Support OSRs in developing account growth strategies and conducting Quarterly Business Reviews (QBRs)
  • Ensure timely and accurate deliveries while assisting with various customer operations
  • Efficiently resolve day-to-day customer issues, whether working remotely or from company offices as required
  • Minimum of 2 years' Sales or Customer Service experience, preferably in building materials
  • Strong organizational skills with attention to detail
  • Excellent problem-solving abilities and sound judgment
  • Effective interpersonal and written/verbal communication skills
  • Proficiency in Microsoft Office 365 (Word, Excel, Outlook, PowerPoint)
  • Willingness to travel up to 25% for business purposes
  • Comfort with extended periods of desk work and heavy phone/email communication
  • Competitive Pay with Bonus Eligibility
  • 401(k) Match
  • Medical, Dental, and Vision Benefits
  • Employee Assistance Program (EAP)
  • Paid Leave
  • Paid Training and Advancement Opportunities
  • Legal Assistance
  • Protection for Your Finances & Identity
  • Pet Insurance
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