Key Account Rep Tech

Staples Inc. • Pensacola, FL

2d • $65,000 - $90,000

About The Position

Imagine working for a company that has one of the widest selections of
technology products in the industry. Staples Technology Solutions (STS) is a B2B
Sales division of Staples Contract and Commercial. We provide multiple solutions
to businesses including data center infrastructure products and services,
desktops, laptops, tablets, peripherals, and Managed Print Services. From the
largest global enterprises to local commercial businesses, our STS team provides
customized solutions that leverage our vast purchasing, warehousing, delivery,
and logistics and to meet customers everyday business needs.

Position Summary:

The Key Account Rep – is an integral part of the technology sales model designed
to collaboratively sell with high performing Account Executive teams in a
dedicated motion. This role will act as a sales resource that will assist and
support the Technology Account Executive (AE) within their existing customer
base and as well was uncover and develop new opportunities (Computing Devices
including Software and Services, Transactional Print Hardware, MPS and Toner in
Sequoia) for these customers.

This role will ensure that Customers aligned to the Technology Account
Executives book of business have positive experiences which increases their
satisfaction with Technology products and services.

Also, the KEY ACCOUNT REP will be responsible for supporting the relationships
with Customers, monitoring the delivery of all products, services, and programs
to them by partnering with Project Managers and Customer Service for large and
Complex projects.

Requirements

• Minimum 4-5 years related Sales or Sales Support work experience
• Minimum of 2-3 years of Technology Hardware Experience preferred
• Proven self-starter with energy and motivation to uncover, develop and close sales with ability to work independently with minimal supervision
• Must be results oriented and driven by both financial and career opportunities
• Demonstrate strong time management skills
• Demonstrate strong verbal and written communication skills
• Context-switching expert: the ability to balance multiple concurrent responsibilities of varying priorities and to shift focus from one to another with minimal loss of productivity or work quality.

Nice To Haves

• Proficient in MS Office (Excel, Word, PowerPoint)
• Proficient in Salesforce.com
• Bachelor's Degree
• Industry Knowledge
• Business process impact knowledge

Responsibilities

• The Key Account Rep will primarily be focused on supporting the Account Executives (AE’s), while learning the Computing and Print industry through education and development with Customer Care, Products, Solutions, Distribution and Sourcing.
• Work directly with assigned AE’s, AM’s & RSD’s to identify, cultivate and pursue opportunities to drive further customer Computing and Print category penetration via telephone and in-person as needed
• Contribute to the development of solutions and proposals for both programmatic and transactional opportunities
• Focus on customer retention and the following activities:
• Penetrate accounts with multiple locations with local buying decisions
• Assist in growth of new customers
• Support the Sales Team as needed to prepare for and follow up after sales calls/sales activities
• Support bid initiatives including entering, submission, order tracking and follow-up with the different internal departments
• Provide pricing & follow-up to external sales field and customer
• Act as the point of contact for the customer when the Technology Seller is unavailable
• Develop selling skills of qualifying, strategizing, sales call tactics, closing, and maintaining service levels
• Understand the key technology processes for sourcing, order fulfillment, and project management
• Learn the primary Staples operating platforms (Sunrise and Sequoia)
• Ad Hoc Support - includes requests from sales field, manager and leadership team for account and departmental initiatives
• Engage OEM’s and Distributors as needed to get the best cost and product availability
• Complete job-related training courses and/or seminars, as may be required for the job and/or assigned by Manager
• Acts as external client advocate with internal partners
• Collaborates and takes ownership with internal managers and team members on standardization and process improvement to increase customer satisfaction
• Maintain & regularly update EOL products & EDI Catalogs
• Assist on program rollouts, implementations, and retention/sales growth related projects
• Resolve issues to the customers through experience and utilization of available resources including Customer Service, Logistics, Credit & Collections and IT.

Benefits

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
• Base salary $65,000 - $90,000

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees