Key Account Operational Lead (King Of Prussia, PA, US, 19406)

UGI Corp. • King Of Prussia, PA

40d

About The Position

The Key Account Operational Lead blends project management, regulatory compliance, and customer relation management, requiring proficiency in SAP, CRM systems, and Microsoft Office. The Key Account Operations Lead is responsible for managing all aspects of new customer onboarding and ongoing operational support for national accounts. This includes conducting serviceability checks, coordinating with AmeriGas Districts, consulting with customers on equipment needs, and ensuring compliance with all licensing and permitting requirements. The role oversees the full project lifecycle - from equipment procurement and installation through regulatory approvals, renewals, and ongoing maintenance - while maintaining strong relationships with both customers and field teams. This position ensures customer satisfaction, compliance with contractual terms, and seamless operational execution across multiple locations and jurisdictions.

Requirements

• Communication: Excellent verbal and written communication skills; able to convey information clearly and effectively.
• Organization and Time Management: Strong ability to prioritize, manage multiple projects, and meet deadlines.
• Decision-Making: Demonstrates sound judgment and objective decision-making.
• Research and Investigation: Skilled at identifying and interpreting licensing, permitting, and regulatory requirements across jurisdictions.
• Customer Service: Strong relationship management and problem-solving abilities.
• Education: Bachelor's Degree required.
• Length of Experience: 3+ years of experience in a customer account or operations-focused environment.
• Other: Proficiency in Microsoft Office Suite (Excel, Word, Outlook) required.
• SAP or CRM system experience preferred.

Nice To Haves

• Certifications: Project Management Certification a plus.

Responsibilities

• Manage and monitor customer onboarding project timelines to ensure deliverables are completed on time, within scope, and aligned with contract terms.
• Resolve customer issues promptly by coordinating with internal teams and following up to ensure completion.
• Build and maintain strong relationships with customers and field operations teams through clear, consistent communication.
• Coordinate the permitting process with customers, field operations, and relevant municipal or state agencies.
• Provide long term support on account, compliance, service, delivery, and payment issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Number of Employees: 5,001-10,000 employees