Key Account Mgr. - Key Account Mgr. Prin.

Kingsport Power Company-posted 9 months ago
$85,081 - $106,352/Yr
Mid Level
Kingsport, TN
Utilities
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Responsible for the retention, expansion, and overall satisfaction of identified strategically key managed account customers. This position requires a mindset which includes an Economic and Business Development focus and approach to Customer Experience. Responsible for proactively managing and be ultimately responsible for the development and successful implementation of strategic programs and offerings, developing new business, providing exceptional customer service, contract development and negotiation, and building long-term business relationships / partnerships with executive level decision makers. This position will interface with engineers, account managers and representatives within the Customer Services group, the Energy Efficiency group, the Economic Development group and various departments within the operating company and as necessary with the Corporate National Account organization to meet stated goals and objectives.

  • Establishes and maintains high-level relationships with key decision makers within assigned customer organization.
  • Is responsible for the retention, expansion, and overall satisfaction of the assigned client base.
  • Provides a 'single point-of-contact' to customer contacts to identify critical issues and oversees the plan of action to resolve critical issues with key departments within the operating company.
  • Proactively manage the development and successful implementation of strategic programs and offerings, developing new business, providing exceptional customer service, contract development and negotiation.
  • Build long-term business relationships with executive level decision makers, new service issues, and various account management initiatives.
  • Interface with engineers, the energy efficiency group, the economic development group and various AEP and operating company business units to meet stated goals and objectives.
  • Execute strategies to market a variety of products and services to OPCO customers in various identified industry segments.
  • Work with and engage the operating companies' leadership (at the executive, regulatory, operations & customer service level) with various issues that may affect the assigned key accounts.
  • Promote and support operating company energy efficiency/demand response programs system wide to assigned key accounts.
  • Promote and support operating company energy conversion with assigned key accounts.
  • Bachelor's degree in Finance, Business, Engineering, Communications or other related field.
  • Strong preference for ABET certified Bachelor's degree in Engineering (Electrical, Mechanical, Chemical or Industrial, Civil, etc.).
  • 2 years experience in customer account management, business or economic development.
  • Utility industry experience preferred.
  • Demonstrated communications and presentation skills.
  • Excellent written and verbal communications skills.
  • Must be able to travel to various locations for extended periods and work late into the evenings.
  • Demonstrated ability to successfully build strategic internal and external relationships.
  • Possess political acumen, and display strong initiative to manage resources, projects and issues across business units, committees and task forces (both internal and external to the Company).
  • Demonstrated successful leadership.
  • Advanced degree or professional certification preferred, ex. Professional Engineer (PE), Certified Energy Manager (CEM), Project Management Professional (PMP), Masters Business Administration (MBA), Juris Doctorate (JD).
  • Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment.
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