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The role involves managing relationships with Key Account Management (KAM) customers, ensuring their needs are met and issues are resolved effectively. The position requires a focus on improving the share of business with these customers and enhancing overall revenue for the company. Responsibilities include engaging customers through various activities from pre-sales to post-sales, ensuring that MTB products are considered in all customer deals, and facilitating a positive sales experience. The role also involves building a strong network with KAM customers, collaborating with financiers to create better schemes, and acting as a liaison between the product development/marketing team and the customers. Additionally, the position requires monitoring team performance and improving their capabilities.