Key Account Manager

DAT•Denver, CO

6d•$54,000 - $72,000•Hybrid

About The Position

DAT is looking for a Key Account Manager to join our Enterprise Sales Team. The Key Account Manager (KAM) is responsible for overseeing a portfolio of high-value accounts, driving client satisfaction, and maximizing revenue retention and growth. This role focuses on maintaining strong relationships, executing tactical and strategic initiatives, and managing the entire post-contract lifecycle, from initial commitment validation through to renewal and expansion. The KAM balances client retention with proactive growth opportunities, including upselling and cross-selling

Requirements

Education: Bachelor's Degree is required.
Experience: Minimum of 3+ years of professional experience in Key Account Management, Sales, or a related commercial role.
Industry Expertise: 3+ years of experience in transportation/logistics or within the SaaS (Software as a Service) industry serving the transportation sector is required.
Demonstrated ability to manage a large portfolio of accounts while achieving retention and growth targets.
Exceptional skills in building and maintaining strong client relationships, including C-suite and primary decision-makers.
Strong analytical skills for reviewing product usage, adoption data, and key performance indicators (KPIs).
Proficiency with CRM software (e.g., Salesforce) and experience tracking deal stages, forecasts, and renewal activities.
Excellent communication, presentation, and negotiation skills.

Responsibilities

Account Portfolio Management
Portfolio Size: Manage a designated portfolio of 150 to 200 high-value accounts.
Client Retention & Growth: Achieve targets for account retention and identify and execute growth opportunities (upsell/cross-sell).
Relationship Management: Proactively monitor and report on key account performance metrics, ensuring client satisfaction and achieving revenue targets.
Issue Resolution: Serve as the primary point of contact for resolving customer issues related to billing, contracts, and service adjustments (e.g., invoice questions, downgrades, cancellations).
Consultative Selling: Act as a strategic consultant to customers, leveraging in-depth market knowledge of the full truckload marketplace to prescribe complex, multi-product SaaS and data solutions that address their most pressing operational and financial challenges.
Internal Collaboration and Advocacy: Partner with Product, Marketing, Legal, and Finance teams to secure resources, negotiate favorable national contracts, and champion customer needs, ensuring a superior end-to-end customer experience.
Sales Process Excellence: Utilize and maintain Salesforce as the system of record for all account intelligence, pipeline management, and strategic initiatives, ensuring a high level of data integrity and sales process rigor.