Key Account Manager

i3 Verticals, Inc. • Nashville, TN

35d • Remote

About The Position

Building Relationships: Key Account Managers build and improve relationships with clients, key suppliers, and partners. They provide personalized advice, build rapport, and respond promptly to client inquiries. Client Engagement: The success of this role will measured by improved engagement between i3V and the client through KPIs such as: Increased involvement in i3V educations sessions, Upgrades or growth of current subscriptions, Mapping and expanding key contacts within the Customer organization, Development of client success plans, and Pipeline generation of new sales opportunities within customer base or through referrals, etc. Client Satisfaction: They review company practices to ensure clients receive maximum satisfaction from their purchases. Opportunity Identification: Key Account Managers identify potential opportunities and inform the sales team to follow up. Product Education: Educating clients about the company's products, services, and special offers is an essential part of their role. Issue Resolution: They attend to client complaints and issues to facilitate prompt resolution of issues. Improving Satisfaction: Conducting customer satisfaction surveys and other inquiries to create a baseline for recommending methods to enhance client satisfaction and engagement. Collaboration: Working with internal departments to ensure the company meets clients' expectations. Salesforce.Com CRM System Usage : Active input of timely and accurate information into the Salesforce customer relationship management system.

Requirements

• Communication Skills: Excellent communication skills are crucial for building relationships and addressing client inquiries.
• Problem-Solving: Key Account Managers need to be adept at resolving client issues effectively.
• Collaboration: Working closely with sales and marketing teams to boost profitability and customer satisfaction.
• Analytical Skills: Analyzing communication strategies, negotiations, and contracts to identify trends for organizational improvement.

Nice To Haves

• At least three years work experience in a role that requires sales, business development, product support or relationship management skills.

Responsibilities

• Building Relationships: Key Account Managers build and improve relationships with clients, key suppliers, and partners.
• Client Engagement: Improve engagement between i3V and the client through KPIs such as increased involvement in i3V educations sessions, upgrades or growth of current subscriptions, mapping and expanding key contacts within the Customer organization, development of client success plans, and pipeline generation of new sales opportunities within customer base or through referrals, etc.
• Client Satisfaction: Review company practices to ensure clients receive maximum satisfaction from their purchases.
• Opportunity Identification: Key Account Managers identify potential opportunities and inform the sales team to follow up.
• Product Education: Educating clients about the company's products, services, and special offers.
• Issue Resolution: Attend to client complaints and issues to facilitate prompt resolution of issues.
• Improving Satisfaction: Conducting customer satisfaction surveys and other inquiries to create a baseline for recommending methods to enhance client satisfaction and engagement.
• Collaboration: Working with internal departments to ensure the company meets clients' expectations.
• Salesforce.Com CRM System Usage : Active input of timely and accurate information into the Salesforce customer relationship management system.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees