Key Account Manager - Kroger

Heartland FPG•Carmel, IN

48d•Onsite

About The Position

We are seeking a Key Account Manager (KAM) to support and help lead our Kroger business. This role will report directly to the National Account Manager – Kroger & Harris Teeter and play a critical role in day-to-day account management, execution, and analytical support across Heartland’s brand portfolio. This position is based in Cincinnati, OH.

Requirements

Bachelor’s degree required
3–6 years of CPG sales, account management, or customer-facing experience
Experience supporting or calling on Kroger strongly preferred
Strong analytical skills and comfort working with syndicated and customer data
Solid understanding of grocery retail fundamentals and trade execution
Strong organizational skills and attention to detail
Results-oriented with a strong execution mindset
Collaborative team player who partners well cross-functionally
Analytical thinker who turns data into action
Clear communicator with strong presentation skills
Curious, proactive, and eager to grow

Nice To Haves

Experience in branded food or beverage categories
Exposure to trade promotion management systems and forecasting tools
Experience working in a fast-paced, matrixed organization

Responsibilities

Support Kroger Customer Leadership
Partner closely with the National Account Manager to execute Kroger strategy and Joint Business Plans
Serve as a key day-to-day contact for Kroger merchandising and support teams, as appropriate
Prepare customer-facing materials for line reviews, innovation presentations, and business updates
Drive Execution & Commercial Performance
Support delivery of volume, trade spend, and profitability targets
Manage promotional planning, deal execution, and item maintenance in Kroger systems
Track promotional performance and identify opportunities to improve effectiveness
Analytics, Forecasting & Insights
Maintain forecasts, demand planning inputs, and customer scorecards
Analyze syndicated data (Circana/IRI, Nielsen) and Kroger-specific reporting to identify risks and opportunities
Translate data into clear insights and recommendations for the NAM and broader team
Merchandising & In-Market Excellence
Partner with Kroger merchandising teams to support shelf execution, display compliance, and item launches
Track distribution, pricing, and promotional compliance across Heartland’s portfolio
Support innovation launches and post-launch performance tracking
Cross-Functional Collaboration
Work closely with marketing, category management, supply chain, finance, and customer service teams
Help ensure internal alignment to customer needs and timelines
Act as a strong internal advocate for Kroger priorities