Key Account Manager
About The Position
Building Relationships: Key Account Managers build and improve relationships with clients, key suppliers, and partners. They provide personalized advice, build rapport, and respond promptly to client inquiries. Client Engagement: The success of this role will measured by improved engagement between i3V and the client through KPIs such as: Increased involvement in i3V educations sessions, Upgrades or growth of current subscriptions, Mapping and expanding key contacts within the Customer organization, Development of client success plans, and Pipeline generation of new sales opportunities within customer base or through referrals, etc. Client Satisfaction: They review company practices to ensure clients receive maximum satisfaction from their purchases. Opportunity Identification: Key Account Managers identify potential opportunities and inform the sales team to follow up. Product Education: Educating clients about the company’s products, services, and special offers is an essential part of their role. Issue Resolution: They attend to client complaints and issues to facilitate prompt resolution of issues. Improving Satisfaction: Conducting customer satisfaction surveys and other inquiries to create a baseline for recommending methods to enhance client satisfaction and engagement. Collaboration: Working with internal departments to ensure the company meets clients’ expectations. Salesforce.Com CRM System Usage : Active input of timely and accurate information into the Salesforce customer relationship management system.
Requirements
- Excellent communication skills are crucial for building relationships and addressing client inquiries.
- Adept at resolving client issues effectively.
- Working closely with sales and marketing teams to boost profitability and customer satisfaction.
- Analyzing communication strategies, negotiations, and contracts to identify trends for organizational improvement.
Nice To Haves
- At least three years work experience in a role that requires sales, business development, product support or relationship management skills.
Responsibilities
- Building and improving relationships with clients, key suppliers, and partners.
- Providing personalized advice, building rapport, and responding promptly to client inquiries.
- Increasing involvement in i3V educations sessions
- Upgrades or growth of current subscriptions
- Mapping and expanding key contacts within the Customer organization
- Development of client success plans
- Pipeline generation of new sales opportunities within customer base or through referrals, etc.
- Reviewing company practices to ensure clients receive maximum satisfaction from their purchases.
- Identifying potential opportunities and inform the sales team to follow up.
- Educating clients about the company’s products, services, and special offers.
- Attending to client complaints and issues to facilitate prompt resolution of issues.
- Conducting customer satisfaction surveys and other inquiries to create a baseline for recommending methods to enhance client satisfaction and engagement.
- Working with internal departments to ensure the company meets clients’ expectations.
- Active input of timely and accurate information into the Salesforce customer relationship management system.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
