Key Account Manager

thyssenkrupp Materials•Troy, MI

About The Position

The Key Account Manager – New Business Growth is the primary customer-facing commercial representative for thyssenkrupp Supply Chain Services (SCS), responsible for driving strategic customer engagement, business development, profitable growth, and key account retention. This role not only represents the SCS business unit but also embodies the global thyssenkrupp brand, fostering strong relationships and positioning the company as a trusted logistics and supply chain partner. Success in this role is measured by customer satisfaction, profitable growth, and the ability to identify and secure new business opportunities. The Key Account Manager serves as the Voice of the Customer, ensuring solutions align with evolving market demands and operational excellence. Job Description Job Description Customer Relationship & Strategy Development Serve as the primary relationship manager for key customer accounts, ensuring proactive engagement at all levels. Develop and execute customer-centric strategies that drive mutual profitability and long-term partnerships. Lead strategic discussions with key decision-makers through a consultative approach , aligning solutions with operational needs and supply chain efficiencies. Conduct and/or participate in Quarterly Business Reviews (QBRs) and other customer meetings to assess performance and uncover new opportunities. Identify market trends, competitive intelligence, and emerging technology solutions to support customer needs and differentiate thyssenkrupp SCS. New Business Growth & Commercial Strategy Lead commercial negotiations for new business opportunities , ensuring alignment with customer expectations, operational capabilities, and financial objectives . Identify and develop new market opportunities and potential customers , expanding the thyssenkrupp SCS footprint. Drive RFQ (Request for Quote) management , including receipt, distribution, and internal coordination. Manage internal pre-nomination activities , ensuring pricing, investment, site selection, and resource planning are aligned with the RFQ process. Collaborate with Operations, Real Estate, Legal, Finance, and other Commercial team members to develop comprehensive proposals and contract structures. Negotiate, structure, and implement commercial agreements to maximize revenue and profitability. Develop and deliver commercial presentations to senior leadership and external stakeholders. Represent thyssenkrupp SCS at industry events, trade shows, and executive networking functions to foster business growth. Customer Engagement & Competitive Intelligence Establish and maintain relationships across all levels of customer organizations , ensuring transparency and trust. Gather and analyze market intelligence, competitive pricing data, and customer trends to position thyssenkrupp SCS competitively. Communicate customer expectations internally, ensuring cross-functional teams are aligned with business objectives.

Requirements

Bachelor’s degree in business, Supply Chain Management, Engineering, or related field (MBA preferred).
10+ years of experience in sales, key account management, or business development within automotive/EV, renewable energy, industrial, eCommerce, or 3PL industries .
Deep understanding of supply chain operations and logistics, 3PL solutions, and warehouse management systems (WMS) .
Experience in transportation and logistics solutions , including international and multimodal operations.
Strong background in negotiating complex contracts and service agreements .
Experience in a global, multi-cultural organization with a track record of building international business relationships.
Strategic thinker with a strong customer focus and problem-solving ability.
Excellent communication and negotiation skills , with the ability to present to C-level executives.
Ability to manage multiple projects, prioritize tasks, and execute efficiently.
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and CRM tools (e.g. Microsoft Dynamics ).
Self-motivated leader who thrives in a fast-paced, dynamic environment .
Strong analytical skills to evaluate customer needs, market trends, and financial impacts.

Nice To Haves

MBA preferred

Responsibilities

Serve as the primary relationship manager for key customer accounts, ensuring proactive engagement at all levels.
Develop and execute customer-centric strategies that drive mutual profitability and long-term partnerships.
Lead strategic discussions with key decision-makers through a consultative approach , aligning solutions with operational needs and supply chain efficiencies.
Conduct and/or participate in Quarterly Business Reviews (QBRs) and other customer meetings to assess performance and uncover new opportunities.
Identify market trends, competitive intelligence, and emerging technology solutions to support customer needs and differentiate thyssenkrupp SCS.
Lead commercial negotiations for new business opportunities , ensuring alignment with customer expectations, operational capabilities, and financial objectives .
Identify and develop new market opportunities and potential customers , expanding the thyssenkrupp SCS footprint.
Drive RFQ (Request for Quote) management , including receipt, distribution, and internal coordination.
Manage internal pre-nomination activities , ensuring pricing, investment, site selection, and resource planning are aligned with the RFQ process.
Collaborate with Operations, Real Estate, Legal, Finance, and other Commercial team members to develop comprehensive proposals and contract structures.
Negotiate, structure, and implement commercial agreements to maximize revenue and profitability.
Develop and deliver commercial presentations to senior leadership and external stakeholders.
Represent thyssenkrupp SCS at industry events, trade shows, and executive networking functions to foster business growth.
Establish and maintain relationships across all levels of customer organizations , ensuring transparency and trust.
Gather and analyze market intelligence, competitive pricing data, and customer trends to position thyssenkrupp SCS competitively.
Communicate customer expectations internally, ensuring cross-functional teams are aligned with business objectives.