Key Account Manager - N. Florida
About The Position
The Key Account Manager is responsible for managing and expanding assigned health system accounts across the Nova product portfolio. This role serves as the primary owner of the customer relationship, with a core focus on protecting existing business through renewals and upgrades while enabling sustainable growth through portfolio expansion. Given Novas strong market presence, this role is critical to maintaining customer continuity, strengthening long-term partnerships, and coordinating internal resources to support account objectives. The Account Manager works cross-functionally with Specialists, Inside Sales, and Field Applications to deliver a consistent, high-quality customer experience and drive growth. If youre passionate about account management and want to be part of a team that is shaping the future of life sciences, wed love to hear from you, apply today!
Requirements
- Bachelors degree required
- 2-5 years of experience in medical device, diagnostics, clinical sales, or healthcare account management.
- Strong account management and relationship management skills within complex healthcare environments.
- Demonstrated ability to manage multiple priorities and stakeholders in a dynamic, fast-paced environment.
- Ability to lead cross-functional collaboration and coordinate resources without direct authority.
- Excellent communication, organization, and follow-through skills.
- Strong business acumen with the ability to identify growth opportunities within existing customer relationships.
- Proficiency with Salesforce.com and Microsoft Office applications (Outlook, Excel, PowerPoint).
- Ability to operate effectively within a matrixed sales organization.
- Ability to travel within assigned territory, including overnight travel as required.
- Ability to sit or stand for extended periods and perform repetitive computer-based tasks.
- Ability to lift and transport materials or equipment up to 66 pounds as required for customer meetings or demonstrations.
Nice To Haves
- Clinical, scientific, or business-related degree preferred.
- Experience managing hospital or health system accounts preferred.
- Experience with contract renewals, long-cycle sales processes, and portfolio-based selling preferred.
Responsibilities
- Manage and protect existing business through proactive renewal planning, contract management, and upgrade execution to ensure continuity of revenue.
- Serve as the primary point of contact for assigned accounts, maintaining accountability for overall account performance and customer satisfaction.
- Build and maintain strong professional relationships across the health system, including Laboratory, Point of Care, ICU, Emergency Department, Respiratory Therapy, Clinical Education, and administrative stakeholders.
- Identify, develop, and qualify new opportunities within existing accounts and route qualified opportunities to appropriate Specialty Sales teams for execution.
- Partner closely with Specialty teams to support portfolio expansion and coordinated account strategies.
- Collaborate with Inside Sales to support renewals, upgrades, add-on opportunities, and timely customer follow-up when rapid engagement is required.
- Maintain accurate and timely account, opportunity, and activity documentation within Salesforce.com.
- Participate in account planning, forecasting, and regional business reviews.
- Perform other duties as assigned.
Benefits
- Flexible Medical, Dental, & Vision Coverage
- Competitive 401k company match
- Bonus Program, Generous PTO and paid holidays
- Generous Tuition reimbursement
- Hybrid and flexible work arrangements (job specific)
- Professional development, engagement and events
- Company marketplace for lunch and snacks! (location specific)
- Company subsidized cafeteria (Waltham)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
