Key Account Manager

Bureau Veritas•Pasadena, TX

22d

About The Position

The role of the Key Account Manager (KAM) is to proactively and professionally manage the revenue and market share goals for the assigned accounts. The KAM will work across Bureau Veritas functions to improve business processes with a focus on excellence in Customer Satisfaction while also maintaining internal relations.

Requirements

Proven ability to grow account revenue
Exhibit behaviors of professionalism, respect, customer satisfaction, commercial mindset, drive to succeed.
Strong communication skills, both written and verbal
Excellent negotiation and decision making abilities
Metrics driven and a solid decision maker.
Well organized, disciplined and self-motivated, with the capability of prioritizing multiple task in a high paced environment.
Proficient in common business applications. (Microsoft applications, CRM platforms, etc)
Willingness to answer calls 24/7 to ensure customer satisfaction.
Ability to travel up to 20% of the time.
This role requires a frequent presence in San Antonio. San Antonio or surrounding area resident is preferred.
Minimum five (5) years of experience in petroleum or chemical sales, scheduling or customer facing roles.
The employee shall possess the ability to write reports, business correspondence, procedures, and test methods. Shall possess the ability to effectively present technical information and respond to questions from groups of managers, clients, customers, and the general public.
Valid driver’s license required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Nice To Haves

Experience with cross functional teams in resolving complex issues that improve customer satisfaction levels preferred
Experience in sales management a plus.
Spanish speaking skills a plus.
Advanced skills in chemical or analytical calculations a plus.

Responsibilities

Develop and maintain strong relationships with multiple corporate customers at various organizational levels and locations.
Assist in creating and delivering upon growth targets, goals and objectives.
Purse growth of assigned accounts and new lead generation through customer visits, interactions, communications and other networking opportunities.
Exceed annual financial targets for the combined accounts assigned while also achieving individual KPI’s.
Subject matter expert of assigned account’s requirements and contracts.
Ensure customer’s expectations are fulfilled at all levels within Bureau Veritas. When issues arise, take the lead on behalf of your account to address issue.
Actively follow new work and high risk movements to ensure local office fulfills customer expectations.
Prepare and lead customer partnership presentations for client meetings.
Prepare and lead account reporting updates, including activity, achievements, challenges and client specific KPIs. Identify areas for improvement and set goals for achieving.
Lead pricing efforts for assigned accounts. Determine appropriate increase, generate supporting data and complete customer required documentation to implement.
Attend relevant conferences, exhibitions and corporate events to promote Bureau Veritas, develop leads and capture new opportunities.
Recognize growth as a top priority and spend significant time hunting new opportunities as well as managing/farming existing accounts to grow BV market share.
Work closely across Bureau Veritas functions to ensure account management and growth objectives are integrated and aligned
Develop new opportunities with customers utilizing cross functional teams within Bureau Veritas (Lab Operations, Inspection Operations, Global Service Line, Business Development, etc.)
Proactively read the customer and market segments to implement responses for competitor activity and market changes
Use of price management systems, forecasting tools, and order process systems that provide a high level of customer service.
Monitor key competitors and understand their strengths and weaknesses to maximize opportunities.
Provide recommendations and capture market intelligence on customers, competitors, market trends, etc.