Key Account Manager
About The Position
Traffic Tech is seeking a Key Account Manager for Air & Ocean Exports to work out of their Miami office. This role is within the Operations team and involves managing key customer accounts and directly overseeing the execution of their shipments. It is a hands-on operational position requiring strong expertise in U.S. export processes for both air and ocean freight. The Key Account Manager will serve as the main point of contact for assigned accounts, ensuring efficient shipment execution, proactive issue management, and consistent exceeding of service expectations.
Requirements
- Minimum 5+ years of experience in freight forwarding operations
- Strong operational experience in U.S. air and ocean exports (required)
- Hands-on experience with CargoWise (required)
- Strong understanding of export documentation, AES, and regulatory requirements
- Ability to manage multiple shipments and priorities in a fast-paced environment
- Excellent problem-solving and decision-making skills
- Strong communication skills with both customers and internal teams
- High level of ownership and accountability
Nice To Haves
- Import experience is a plus
Responsibilities
- Manage day-to-day operations for key customer accounts, including both air and ocean export shipments
- Coordinate bookings, documentation, and execution from pickup through final departure
- Ensure compliance with U.S. export regulations, AES filings, and customer-specific requirements
- Act as the primary point of contact for customers, providing timely updates and solutions
- Troubleshoot operational challenges and implement corrective actions quickly
- Work closely with internal teams (warehouse, dispatch, pricing, compliance) to ensure smooth execution
- Maintain accurate and complete shipment data within CargoWise
- Monitor shipment timelines and proactively address delays or service risks
- Support process improvements and help standardize operations for assigned accounts
- Build strong relationships with customers and internal stakeholders
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
501-1,000 employees
