Key Account Manager

Axle Logistics•Knoxville, TN

1d•Onsite

About The Position

Axle Logistics is in search of an outgoing and organized individual looking to grow and develop client relationships. Based in the Knoxville TN headquarters, the highly impactful role of Key Account Manager requires direct collaboration with our National Sales Executives. From onboarding new clients, understanding their needs, and creating KPIs – an Axle Key Account Manager must be a dynamic multitasker focused on relationship building and strategic account growth.

Requirements

Ambitious, outgoing, and success-driven mindset
Strong email, phone, and face-to-face communication skills
Proven history of successfully landing and closing new business
Ability to multitask in a fast-paced environment
Self-development on changes within the transport & logistics industry
Continuous Sales and Business Development mentality

Nice To Haves

3 years of preferred brokerage setting or high-volume asset account setting experience

Responsibilities

Assist with onboarding of new clients to ensure a clean transition from NSE
Understand clients KPIs and create internal SOPs
Develop, maintain, and grow relationships with client key stakeholders
Develop management reports to track KPIs and adherence to set targets
Oversee and manage customer activities and serve as an escalation point
Implement and continuously sell Axles portfolio of value adds and additional modes of service
Facilitate quarterly business reviews to evaluate metrics, and discuss new opportunities as well as operational challenges
Ensure internal operations are exceeding account expectations
Assess client’s transportation budgets while managing spend, change, and risk
Financial Management of account(s): o Budgeting o Demand planning o Monthly forecasting