Key Account Manager

AA Medical•Mokena, IL

About The Position

As a Key Account Manager at Mojo Medical, you will drive sales of refurbished medical devices by managing and growing relationships with high-revenue customers. The role focuses on proactive outreach, exceptional customer service, and strategic account management to exceed sales quotas and enhance customer satisfaction.

Requirements

Proven sales experience in medical device or healthcare industries, with a track record of consistently exceeding sales quotas.
Strong presentation, negotiation, and closing skills. Knowledge of medical equipment terminology and specifications is a plus.
Excellent verbal and written communication skills, with strong interpersonal abilities for in-person and phone interactions.
Exceptional customer service and problem-solving skills, with the ability to collaborate with internal teams and external customers in a solutions-based sales approach.
Familiarity with online sales platforms and order processing systems.
Demonstrated expertise in assessing needs of top-tier accounts and recommending customized solutions from a broad portfolio of products and categories to deliver enhanced customer outcomes.
Self-motivated, goal-oriented, and highly organized. Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment with strong attention to detail and accuracy.

Responsibilities

Achieve and exceed sales quotas with 150-200 accounts by increasing revenue from top customers, targeting year-over-year growth and expanding wallet share.
Build and maintain strong, long-term relationships, ensuring high satisfaction through responsive and urgent service.
Use reports and resources to prepare for targeted, proactive customer outreach.
Manage the entire pre- and post-sale process, guiding customers through purchases and resolving concerns.
Develop and document profitable, long-term growth plans for key accounts to drive revenue and retention.
Maintain accurate sales funnel and forecast orders for assigned accounts.
Stay updated on AA Medical’s products, conducting demonstrations and addressing customer and colleague inquiries.
Work with suppliers and cross-functional teams to secure equipment and meet sales goals.
Accurately place orders, coordinate shipping, tracking, and fulfillment to meet customer deadlines.
Use NetSuite to document customer conversations and actions to ensure clear communication and follow-up action plan.
Focus on a defined list of 150–200 consistent, high volume purchasing accounts.
Prioritization of assigned accounts, handling inbound leads only from those accounts.
Deliver an exceptional customer experience, identifying potential needs during interactions to drive future sales.