Key Account Manager - Produce

C.H. Robinson•Phoenix, AZ

13d

About The Position

Robinson Fresh, a division of C.H. Robinson currently has an opportunity for a Key Account Manager (KAM) focused on a customer base of large grocery retailers. As a KAM you’ll be the trusted advisor and primary point of accountability for a portfolio of strategic accounts. Your mission: drive growth, maximize retention, and create demand by delivering innovative, tailored solutions that solve real business challenges. In this role, you’ll leverage C.H. Robinson’s industry-leading services, technology, and global network to uncover new opportunities within your portfolio, expand market share, and strengthen customer partnerships. You’ll lead with a consultative approach; using data, insights, and creativity to influence decisions and deliver value. From strategic negotiations to continuous improvement initiatives, you’ll collaborate across teams and geographies to ensure exceptional outcomes for your customers. If you thrive on building relationships, identifying growth opportunities, and closing complex deals, this is your chance to make an impact with a global leader in logistics.

Requirements

High School diploma or GED
Minimum 4 years of experience in sales and/or account management
Ability to travel up to 10%

Nice To Haves

Supply chain knowledge
Fresh produce experience
Bachelor’s degree from an accredited college or university
Proficient in Microsoft Office Suite of Programs
Demonstrates and drives a data driven approach
Demonstrated influencing, negotiation, collaboration, communication and presentation skills
Proven track record of delivering measurable financial results through sales or account management solutions
Values a diverse and inclusive work environment

Responsibilities

Consultative Leadership & Insights Leverage Robinson Fresh tools, internal/external data, and market intelligence to deliver actionable business insights, pricing strategies, and growth opportunities for customers
Conduct pre-, mid-, and post-season business reviews, communicating performance and driving share-of-wallet growth
Maintain a strong presence in customer and competitor locations (online and physical) to deepen market understanding
Business Development & Strategic Growth Build and expand relationships across customer supply chains, collaborating with internal SMEs to develop solutions and drive market share expansion
Manage an active opportunity pipeline in CRM, applying strategic negotiation and sales strategies to secure complex pricing and service agreements
Own account strategy, including RFPs, proposals, and awards, while proactively managing pricing strategies and leveraging digital solutions
Customer Experience & Continuous Improvement Act as a customer advocate internally, ensuring alignment of resources and delivering exceptional service through SOPs, KPIs, and best practices
Partner with operations, capacity, and sales teams to execute holistic account plans and identify automation opportunities
Address customer feedback (including NPS) and lead continuous improvement initiatives to enhance satisfaction and retention
Financial Accountability & Process Efficiency Monitor account health through financial, volume, and service performance reviews; implement cost avoidance and process improvements
Ensure adherence to negotiated payment terms and AR processes, taking timely action on outstanding items

Benefits

Three medical plans which include Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities