Key Account Manager

ShipMonk•Fort Worth, TX

4d•Onsite

About The Position

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset. We are seeking a Key Account Manager to own the experience of a top-tier merchant account. You will be the strategic partner for your assigned merchant, helping them grow their brand through operational expertise and guidance on maximizing ShipMonk’s platform and services. You will collaborate with cross-functional teams to drive merchant satisfaction and enable scalable growth. Who We Are: A merchant-focused team, dedicated to long-term growth and partnership. We align deeply with our merchants’ goals, not just our own objectives. We proactively enable merchant success through our platform, services, and solutions. We focus on strategic partnerships, not just relationship management.

Requirements

3+ years in Account Management or Client Success; experience managing a single key account is a plus.
Demonstrated ability to understand and navigate operational workflows; formal operations experience is a plus but not required.
1+ year in a management role (preferred).
Strong verbal and written communication skills.
Ability to work in a fast-paced, deadline-driven environment.
Willingness to travel to facilities or client locations as needed.
Proactive, solution-oriented, and enthusiastic mindset.
Proficiency in Microsoft Office; experience with WMS or Salesforce is a plus.
Must be based in Fort Worth, Texas.

Responsibilities

Deeply understand your assigned merchant’s business and goals.
Partner closely with operations teams to help merchants navigate fulfillment processes and resolve issues effectively.
Build and maintain a trusted, long-term relationship as the go-to contact.
Provide regular updates on order flows, shipments, support tickets, integrations, and growth recommendations.
Collaborate internally to improve merchant support programs and satisfaction.
Identify opportunities to drive revenue growth by guiding merchants toward additional services.
Be involved in day-to-day operations to gain insights into how ShipMonk serves merchants.