Key Account Manager

GWA Group•Avondale, AZ

21d

About The Position

Join our vibrant team at GWA, where our rich Australian and New Zealand heritage, technical expertise, and innovative drive, combine with our iconic brands to create something truly extraordinary. For over a century, we've been crafting innovative, high-quality products for homes and offices, including market-leading brands like Caroma, Methven and Clark. The opportunity We’re seeking an experienced Key Account Manager to manage the national customer relationships and drive strategic alignment between customer strategy and GWA’s objectives. This pivotal role has significant influence over customer engagement and strategic direction. You will be instrumental in shaping GWA’s market presence and ensuring collaborative success with key partners.

Requirements

Relationship‑focused, building trust and rapport with diverse stakeholders.
Strategic and innovative, turning ideas into actionable opportunities.
Resilient under pressure, comfortable with tight deadlines and high‑stakes environments.
A compelling communicator, able to present to customers, SLT and ELT with influence.
Self‑motivated and proactive, taking ownership and driving initiatives forward.
Minimum 10 years’ experience in account management, sales or related fields, with proven success in stakeholder engagement and relationship building.
Experience leading and managing national customer accounts, including procurement and category managers.
Strength in translating customer‑facing presentations into executive‑level narratives for SLT and ELT.
Strong analytical capability, negotiation skill, financial and commercial acumen, and outstanding presentation skills.

Responsibilities

Develop and execute strategic joint business plans that deliver sustainable revenue, margin and market share growth while strengthening relationships with strategic key customers.
Accountable for the delivery of the annual budget, accurate forecasting and demand planning.
Drive customer development through strategic account plans, partnership growth, and have the ability to negotiate effective trading and pricing agreements.
Lead category reviews, ensure adherence to trading terms, and partner with Marketing to launch products successfully.
Regular reporting on sales to budget, market conditions and competitor activity, risk management, and strong internal collaboration across Sales segments are core to success.