Key Account Manager
About The Position
The primary responsibility of the Key Account Manager is to oversee and maintain relationships with a targeted portfolio of sign company clients. You will ensure they receive the highest level of customer service and support and ultimately grow their businesses. This involves engaging with them on a regular basis to better understand their business goals, challenges, and pain points. By doing so, you can provide personalized support and solutions to help them achieve their objectives and build long-lasting partnerships. To be successful in this role, you will need to have excellent communication and interpersonal skills, as you will be the main point of contact for your assigned customers. You must be able to build rapport and trust with them, and be responsive to their needs and concerns. You will also work closely with internal teams, such as Customer Service and Product Development, to gather feedback from sign companies and use this to continuously improve the customer experience. By acting as a liaison between customers and these teams, you can help identify areas for improvement and collaborate on solutions that benefit both the clients and the company. Ultimately, your goal as a Key Account Manager will be to ensure that your assigned customers receive the highest level of sales support, and to help them grow their businesses by offering tailored solutions that meet their needs. By doing so, you can help prevent churn, foster customer loyalty, and contribute to the company's overall success.
Requirements
- 5 years experience in the sign industry, understanding of different aspects of the business how they operate and what makes them successful
- Excellent communication and listening skills, including phone interaction and in-person professionalism
- Independent/self-starter; able to take initiative
- Practical knowledge of general technology
- Working knowledge of Google Suite
- 5+ years of outside B2B sales experience with a track record of success in a focused market
Nice To Haves
- Prior sales success/lead qualification experience a plus
Responsibilities
- Align performance to assigned KPI goals individually and for your team
- Develop and maintain strong relationships with your portfolio of sign company clients, ensuring their satisfaction and loyalty
- Monitor account health and proactively address any potential issues that may lead to client churn
- Develop a deep understanding of client's business needs and goals, and align Cirrus solutions to help them achieve their objectives
- Collaborate with internal teams, including sales, marketing, product, and technical support, to deliver exceptional customer experiences
- Conduct quarterly business reviews with clients to evaluate their progress and identify areas for improvement or growth
- Collaborating with the marketing department to expand brand presence through the creation of suitable marketing materials
- Maintain and update accurate KPIs through HubSpot
- Perform additional duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
