KEY ACCOUNT MANAGER - Buffalo

Murphy & Nolan Inc•Buffalo, NY

About The Position

JOB SUMMARY Murphy and Nolan Inc. seeks an energetic individual to join our Sales staff. Reporting directly to the VP Sales & Marketing, the Key Account Manager is responsible for managing all aspects of the customer/supplier relationship within key accounts, maintaining a long-term relationship with accounts and maximizing sales opportunities within them. We are willing to train the right individual to take on these responsibilities. The Key Account Manager communicates with customers and company staff to ensure that all customer requirements are met in a cost-effective and efficient manner.

Requirements

BS required, or at least two years of inside raw material sales with aerospace experience required.
Must have at the time of hire, and maintain throughout employment, a valid NYS drivers’ license free of major infractions with insurance coverage acceptable to the company’s insurance carrier.
Strong analytical and problem-solving skills.
Ability to persuade and influence others to meet sales and revenue goals.
Strong communication skills including written, oral and presentation skills.
Ability to work flexible and evening hours as needed.
Ability to work independently and demonstrate initiative in meeting sales and revenue goals.
Ability to travel as needed.
Proficient Computer skills.
Detailed process oriented.
Assertive, energetic, self-starter.
Ability to manage multiple tasks/projects at a time.
Strong computer skills with proficiency in ERP System and Office365 Suite.
Valid NY State driver’s license required.

Responsibilities

Work with territory managers and senior executives to manage the customer-supplier relationship with a variety of customers throughout the world.
Respond rapidly, affirmatively and profitably to customer inquiries about material and services.
Enter and process customer purchase orders.
Have a keen understanding of customer requirements and processes. Flow down customer requirements to other departments. Answer questions about key account orders when needed.
Procure material from approved vendors and processors. Work with purchasing to ensure adequate levels of inventory for repetitive items are met.
Review pricing and costing to ensure profitability.
Manage any invoicing/pricing/accounting issues as they arise.
Resolve any issues with customer documentation as issues arise.
Coordinate customer push-ins/pull-outs with vendors, outside processors, and internal warehouse personnel
Use established contract pricing where required, use market knowledge and intuition to quote new requirements as needed.
Manage customer-supplier portal.
Upload completed orders to customer/internal ERP portal.
Be available after hours and weekends for occasional email/customer service inquiries and responses.
Travel to customers, prospects, or trade shows / industry gatherings to generate additional business when appropriate. Support with prep for and follow up from trade shows to maximize results. Assist with year-end mailings to overseas customers.
Perform related duties as requested to meet department and/or company objectives.
Regular and reliable attendance is a requirement of employment.