Key Account Manager, New England

Campbell's-posted 2 days ago

Full-time • Mid Level

Remote • Worcester, MA

5,001-10,000 employees

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Since 1869, we've connected people through food they love. We’re proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell’s brand, as well as Cape Cod, Chunky, Goldfish, Kettle Brand, Lance, Late July, Pacific Foods, Pepperidge Farm, Prego, Pace, Rao’s Homemade, Snack Factory, Snyder’s of Hanover. Swanson, and V8. Here, you will make a difference every day. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us. Why Campbell’s… Benefits begin on day one and include medical, dental, short and long-term disability, AD&D, and life insurance (for individual, families, and domestic partners). Employees are eligible for our matching 401(k) plan and can enroll on the first day of employment with immediate vesting. Campbell’s offers unlimited sick time along with paid time off and holiday pay. If in WHQ – free access to the fitness center. Access to on-site day care (operated by Bright Horizons) and company store. Giving back to the communities where our employees work and live is very important to Campbell’s. Our “Campbell’s Cares” program matches employee donations and/or volunteer activity up to $1,500 annually. Campbell’s has a variety of Employee Resource Groups (ERGs) to support employees. How you will make history here... The Key Account Manager (KAM) is responsible for managing customer relationships, sales volume activities and improving in-store execution and visibility of our portfolio. The KAM is responsible for reaching targets and goals set for the designated sales area. The KAM establishes, maintains and expands customer base while monitoring sales execution and opportunities for each account within their geography. The KAM will review analyses and keep up to date with current market trends and customer needs. The KAM is responsible for developing and elevating our portfolio in order to grow share with their regional customers and key decisionmakers across the market.

Accountable for the ongoing development of customer specific plans that lead to the achievement of annual operating plan objectives, specifically share of display and continued growth of our brands.
Achieve or exceed customer sales objectives through personal impact.
Build winning relationships through consistent compression selling to customer area decisionmakers at the regional and store level.
Responsible for effective communication to elevate execution through our internal processes. Communicate in a timely manner
Collaborate with all key stakeholders as needed
Provide feedback upstream to Customer team for more effective program planning in the future This is to include, but not limited to, period promotions, pricing, display execution, merchandising activity, service opportunities, and period results
Identify and lead store level execution of growth activities of new opportunities to build our business.
Manage the development and sell-in of field activated promotions such as secondary location placement, displays, and shelf space working with the Retail Operations Manager, Director of Operations and local Field Sales team.
Build and improve region capability for upselling in-store and compression selling across Market Sales Leads, Market Development Leaders and Zone Sales Managers (role play).
Ongoing assessment, identification, and communication of competitive activities.
May perform other duties as required to deliver the business goals of the company.
Must maintain focus on core accounts to drive consistent call coverage, while also identifying incremental opportunities to improve the strength of the region business plan through upselling to broader accounts
Manage customer situations and respond promptly to customer needs within 24 hours.
Solicit customer feedback to improve service and respond to requests for service and assistance.
Demonstrate high level of customer service, identifying and responding actively and with sensitivity to the needs of all internal and external customers.
Must be able to plan, pre-sell, communicate, and execute store level promotions with specific and clear details.
Foster quality focus in others and work to improve processes, products and services.
Ability to build morale and group commitments to goals and objectives and support everyone's efforts to succeed.

B.A. required
Minimum of 4 years of relevant experience
Must reside in the Southern New England geography.

Advanced Microsoft skills including Excel and PowerPoint
Strong verbal and written communication skills
Problem solving skills
Strong technical and analytical skills
Travel for this role is 50% - 60%.
This role is fully remote.

Benefits begin on day one and include medical, dental, short and long-term disability, AD&D, and life insurance (for individual, families, and domestic partners).
Employees are eligible for our matching 401(k) plan and can enroll on the first day of employment with immediate vesting.
Campbell’s offers unlimited sick time along with paid time off and holiday pay.
If in WHQ – free access to the fitness center.
Access to on-site day care (operated by Bright Horizons) and company store.
Our “Campbell’s Cares” program matches employee donations and/or volunteer activity up to $1,500 annually.
Campbell’s has a variety of Employee Resource Groups (ERGs) to support employees.

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Key Account Manager, New England

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