Key Account Manager

Fronius•Portage, IN

11d•Hybrid

About The Position

The Key Account Manager responsibilities include managing and nurturing relationships with our most important clients, ensuring their needs are met and sales goals are achieved. This position will serve as the primary point of contact between the company and these key clients, aiming to maximize their satisfaction and retention while also driving revenue growth. The Key Account Manager role requires a strategic mindset, strong communication skills, and the ability to understand and address the unique needs of each client.

Requirements

Experienced with management of large industrial account
Track record in successfully growing accounts and developing new targeted accounts
Strong presentation skills
Comprehensive IT skills
Customer-centric mindset
Willingness for continuous training
Team-oriented and willing to share knowledge
Solution-oriented and ability to multi-task
Regular Travel
Flexibility (working hours and tasks arranged to suit customer requirements)
Cost conscious
Health and Safety
Must comply with all safety and health standards established by Fronius USA, LLC and federal, state or local requirements
Employees will perform duties in an office environment and a field setting
Employees could be required to lift up to 50 pounds unassisted.
The noise level in the work environment is usually low to medium

Responsibilities

Develops and maintains strong, long-lasting relationships with key clients.
Identifies new revenue potential through strategic key account development and develops strategies to capitalize on them together with the Leader of Key Account Management.
Cooperates with strategic and operational support by various Fronius International departments to generate sales.
Collaborates with local Regional Sales to ensure alignment with client needs and objectives.
Prepares and executes potential national or even global commercial frame and discount agreements in alignment with the various contacts of Fronius USA & International (e.g., SSM, RM).
Coordinates technical product developments together with various contacts of Fronius USA & International (e.g., TCC, Solution Management).
Handles Customer & Prospective projects and global activities in coordination with various Fronius USA & International departments.
Evaluates and takes necessary steps regarding the launch of new systems and products relevant for the specific key account.
Ensures that negotiated prices and conditions are maintained in the ERP system and shared within the global Fronius organization.
Acts as the main point of contact for all communications and inquiries from assigned accounts.
Understands clients' business objectives, challenges, and priorities to provide tailored solutions and support.
Develops National Key Account plans to achieve revenue goals and objectives in alignment with SMEX methodology.
Uses Account Management rollout model utilizing CRM to conceptualize and deploy the National Key Account plan in conjunction with tools for International key account.
Achieves or exceeds sales targets and objectives for assigned key accounts by identifying opportunities to upsell, retrofit, or provide services to existing clients.
Monitors account performance and metrics (e.g., revenue, new projects opportunities, etc.) and takes proactive measures to address any issues or concerns.
Addresses any issues or concerns raised by clients in a timely and effective manner.
Works closely with internal Fronius departments to resolve client complaints or disputes and ensure a positive resolution.
Anticipates potential challenges or obstacles and develops contingency plans to mitigate risks together with stake holders.
Provides regular updates and reports to management on the status of key accounts, including progress towards goals, challenges, and opportunities.
Creates CRM Account Cockpit & or Qlik Dashboard with live updates for monitoring purposes.
Communicates effectively with clients through various channels, including meetings, phone calls, emails, and presentations.
Ensures all client communication is clear, professional, and aligned with company standards and values.
Develops and facilitates presentations, proposals as well as conducts product demonstrations.
Supports Regional Sales teams in all efforts regarding National Key Customers (technical and sales-related topics).
Facilitates the development of technical/maintenance/training documents for new and existing Key Customers.
Participates in Key Customers related events to support Fronius marketing activities.