Key Account Manager

American Tire Distributors•Carrollton, TX

48d

About The Position

The Key Account Manager is focused on developing ATD's key accounts and existing Tire Pros development/growth of the Tire Pros franchise. This role harnesses the power of external and internal partnerships, business intelligence, customer experience, and revenue analytics to optimize customer P&L while achieving ATD sales, revenue, productivity, and customer satisfaction goals.

Requirements

High School or GED degree
Commercial Acumen 4
Customer and Market Analysis 3
Initiates Compelling Sales Conversations 3
Navigates Customer Challenges 3
Navigates Field Service Interactions 3
Negotiates Strategically/Tactically 4
Planning and Organizing 3
Qualifying 3
Strengthens Customer Connections 3
Understands the Buying Process 3

Responsibilities

Develop and implement relationship management plans for complex existing customer accounts to identify and build relationships with relevant decision makers and influencers within the customer organization and resolution issues.
Analyze the customer's business to determine best fit product assortments, solutions, promotions, and programs that directly impact their bottom line, that best meet the customer's stated needs, use personal expertise to propose quantities and product configurations
Utilize analytic and benchmarking tools to partner with key dealer accounts, franchisees and high value dealers, establishing and tracking progress against key performance metrics for the objective of growing share.
Collaborate with all support roles to drive additional unit/revenue opportunities in assigned geography/territory to build strong external customer relationships and meet customer needs.
Work directly with individual Tire Pros franchisees to implement marketing strategies, operational procedures necessary to increase traffic, improve profitability and achieve business objectives.
Work in concert with the ATD retail support team to deliver marketing and advertising materials on-time and within brand guidelines to all media vendors.
Support the management of franchisee's annual ad agreement to include the forecasting of co-op earnings and recommendations around spending to achieve franchisees' business goals.
Ensure quality CRM data to enable customer retention, business development, follow-up actions, and other sales activities.
Audit individual Tire Pros locations to ensure compliance with established franchisee operating standards.

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