About the position
Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—making memories that will last a lifetime has never been easier. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you'll remember. We are seeking a driven and high-performing Key Account Manager who will be responsible for the health and quality of the Viator product offering within their designated portfolio of high value accounts across various destinations. The Key Account Manager will have a deep understanding of trends, opportunities, and challenges within their accounts and work to optimize Viator's product offering to best match the consumer demand in terms of product variety, pricing, and availability. You are a brand ambassador that will focus on a select number of high valued accounts to ensure continued optimization and growth. You will be responsible for meeting/exceeding key performance indicators and maintaining/improving the overall commercial health of your accounts. In this role you will be working with both internal and external stakeholders to align on necessary product offerings in your set of accounts, carrying out critically important tasks to maintain and grow our competitive advantage and continually improve Viator's catalogue of experiences.
Responsibilities
- Serve as the main point of contact for key accounts, building and maintaining strong relationships.
- Understand the unique business needs of each account, providing tailored solutions to enhance success and satisfaction.
- Develop and execute account strategies that align with business objectives and drive growth.
- Curate and maintain a best-in-class product offering for assigned accounts.
- Ensure consistent availability and quality of key products, aligning offerings with customer preferences.
- Utilize in-depth knowledge of the online travel industry to provide expert advice and insights.
- Proactively resolve issues, challenges, or escalations raised by key accounts to maintain high customer satisfaction.
- Stay up-to-date on industry trends, competitor offerings, and customer preferences to provide valuable insights.
- Provide regular performance reports and updates to senior management on account status, growth opportunities, and potential risks.
- Negotiate favorable commercial terms and monitor key metrics, taking necessary actions.
Requirements
- 5+ years in B2B Account management or Sales.
- Experience in Online Travel Agency, operator, or travel experience is a plus.
- Demonstrated ability to grow accounts with focus on delivering results.
- Advanced technical background and data analysis abilities.
- Strong understanding of the travel landscape is preferred.
- Proven track record of working in a fast paced and dynamic environment.
- Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal teams.
Nice-to-haves
- Entrepreneurial & Commercially Driven mindset.
- Growth focused - never settle.
- Highly skilled in securing favorable terms and maintaining relationships.
- Committed to serving customer partners and sharing knowledge.
- Continuously looking to improve both personally and professionally.
- Passionate about achieving success and excellence.
- Highly skilled in leveraging professional connections.
- Embraces new ideas and works well in teams.
- Detail-oriented.
Benefits
- Competitive compensation packages, including base salary and annual bonus.
- Remote-friendly approach to collaboration with the option to join on-site.
- Flexible schedule promoting work-life balance.
- Donation matching for qualifying charitable donations.
- Tuition assistance for qualified programs.
- Lifestyle benefit for personal spending.
- Travel perks including discounts.
- Employee assistance program for life's challenges.
- Health benefits with great coverage and competitive premiums.
