Key Account Manager - Truck & Buses

HELLA GmbH & Co. KGaA.•Peachtree City, GA

About The Position

FORVIA HELLA is a listed international automotive supplier. As a company of the FORVIA Group, FORVIA HELLA stands for high-performance lighting technology and vehicle electronics and, with the Lifecycle Solutions Business Group, also covers a broad service and product portfolio for the spare parts and workshop business as well as for manufacturers of special vehicles. With currently around 36,500 employees at over 125 locations, the Company is active worldwide and generated adjusted sales of €8.1 billion in fiscal year 2024. YOUR TASKS Ensuring the best possible customer care and satisfaction and usually conducting acquisition activities in accordance with agreed strategies and preparing and conducting presentations. Carry out acquisition activities in accordance with agreed strategies and prepare and conduct presentations. Monitoring the market situation, competitor activities, customer requirements and trends to maintain and increase market share in the best possible way over the long term.

Requirements

5-6 Years - Sales Experience - National - Key Account Level - SOE preferred
University Degree

Responsibilities

Monitoring the market situation, competitor activities, customer requirements and trends to maintain and increase market share in the best possible way over the long term.
Suggest project prioritizations and participate in cross-functional workshops and meetings.
Informing about customer requirements (general customer potential, product requirements) as well as exploiting the full customer potential and participating in the definition of departmental objectives
Identify, compile and analyze customer requirements based on the hierarchical level; build and maintain personal contact with the customer; define the contact matrix (purchasing, development, quality and other areas) and integrate the participating internal organization; achieve all aspects of customer satisfaction; forward all customer inquiries and feedback within the organization; define and monitor the action plan and report progress to the customer
Supporting (global) customers and (global) Hella companies as well as strategically important locations in order to obtain production contracts; advising customers, involving Hella specialist departments if necessary and preparing and presenting presentations as well as advising on technical and commercial issues
Coordinate, prepare and track visits by internal or external customers, including all related work; participate in trade shows and exhibitions; and assist internal departments in their preparation.
Usually carry out acquisition activities in accordance with agreed strategies and prepare and conduct presentations.
Create quotes
Designing prices and conducting annual price negotiations with the customer, if necessary, in consultation with the superior
Preparing and conducting negotiations, e.g. acquisitions with a high degree of internationality, change management, cost life cycles, reimbursements, framework agreements
Review all customer contract documents against Hella's internal requirements and carry out the necessary internal coordination (legal, quality, program management, etc.).
Participating in development projects for the respective customer to be supported; initiating/stopping internal developments in consultation with responsible persons; processing tasks from internal or external customers and forwarding these tasks to internal or external customers; initiating product-specific rationalization and value-added measures in consultation with the program management; processing changes orders placed by Hella or customers after a project phase.
Escalation (internal and external) of problems if the promised objectives cannot be achieved
Controlling a department project, a sales project (national, regional, global) or an important financial KPI.
Performing other tasks concerning this body as well (e.g. review of suggestions for improvement as well as observance of the necessary measures of occupational safety and