Key Account Manager-Remote

Intertek Group plc • Arlington Heights, IL

271d • $73,000 - $85,000 • Onsite

About The Position

Intertek is searching for an Account Manager to join our Hardlines team working Remote. This is a fantastic opportunity to expand a versatile career in Account Management. Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively seeking an Account Manager to join our Hardlines team working remotely. This is a fantastic opportunity to expand a versatile career in Account Management. Intertek is continually innovating and evolving to reduce risk for consumers, brands and organizations in every sector and industry around the world. We go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide. Our Purpose: Bringing quality, safety, and sustainability to life. Intertek's Hardlines team offers comprehensive testing, quality assurance, benchmarking and inspection services for all your hardgoods from toys and children's products to general-use household and office products, and more. As a leader in providing Total Quality Assurance, we offer physical and chemical testing to regulatory requirements, as well as retailer-specific and customized testing protocols that extend beyond industry standards for various product categories.

Requirements

• Bachelor's Degree in related area, or the equivalent in terms of education, experience and/or training.
• 2-4 years directly related experience, with direct customer interaction.
• Managerial or Supervisor level experience; ability to effectively communicate job expectations, planning, monitoring, appraising job results, coaching, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Excellent customer service and interpersonal skills; detail oriented with proactive and positive attitude.
• Excellent written and oral communication skills; superior presentation skills.
• Effective time management and organizational skills.
• Proficiency in MS Office; ability to create spreadsheets, tables and graphs, queries, extrapolate and summarize meaningful data.
• Strong organizational and time management skills; ability to work independently in a fast-paced, multi-tasking environment with shifting priorities.
• Physical dexterity/mobility to travel via car, airplane and perform all functions inherent to the position.

Nice To Haves

• Prefer experience in toy, retail or hardline product safety.

Responsibilities

• Serves as liaison between customer and Intertek global operations to ensure correct understanding and consistent execution of customer's requirements according to specified processes and protocols.
• Manages or supervises activities of customer on-site staff (Account Coordinator) where applicable.
• Documents and communicates client requirements and work instructions to Intertek global network of labs and offices.
• Provides creative and innovative ATIC solutions to support client business strategies.
• Works to develop a strategic partnership between self, Intertek, and customer.
• Drives and generates opportunities for revenue growth within consistent with Intertek global key account initiatives and strategies.
• Performs random review of test reports to ensure consistency and accuracy which are reported to management and lab network.
• Keeps current on relevant product regulatory, safety, and quality performance requirements; communicate and consult with customer on relevant information.
• Provide technical regulatory support; directly or facilitating through Intertek network of experts.
• Participate and consults with customer in routine quality and safety meetings with QA engineers and other stakeholders.
• Provides oversight, accurate status and reporting of project milestones to client team members.
• Expedite projects as needed to ensure turnaround times and performance metrics are met.
• Create and deliver client presentations for quarterly business review meetings.
• Prepare sales reports, forecasts, and provide regular account status updates through established CRM system, including the development of account-based strategies (Strategic Account Plan).
• Organize or host seminar/webinar to provide training to the client and vendors on both process and technical related topics.

Benefits

• Medical, dental, vision, life, disability insurance.
• 401(k) with company match.
• Generous vacation / sick time (PTO).
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Personal and Laundry Services
• Education Level: Bachelor's degree