Key Account Manager (Myopia)

Santen

About The Position

Santen is a specialized company with a proud 130-year heritage focused exclusively on eye health. As a Japan-originated, global company with our footprint in over 60 countries and regions, our mission is to provide essential and significant value to patients and society through our products and services created from our expertise in ophthalmology and from the patient’s perspective. What you will do Sales Promotion: Enhance company awareness, value, effectiveness, and profitability through successful sales promotion activity implementation. Collaborate with regional and national internal stakeholders to drive sales and promotional activities. Stakeholder Management: Engage and manage relationships with opticians, ophthalmic pediatrics, children clinic personnel, and school nurses. Coordination: Ensure effective coordination with country managers to implement myopia initiatives consistently across regions and align activities with country-specific needs and regulations. Support for Key Account Managers: Provide support to key account managers in implementing myopia-related activities and initiatives to enhance the effectiveness of myopia management programs. Customer Relations: Establish, foster, and enhance customer relations on regional and national levels together with key account managers. Market Insights: Turn customer feedback into market insights and ensure information sharing across the team and management to improve myopia management programs. Compliance & Policy Adherence: Secure promotional compliance according to country-specific codes of conduct, legislation, and Santen policies, SOPs, and internal guidelines, and complete required administrative duties in a timely manner. Continuous Learning: Maintain required medical and commercial knowledge, core competencies, and skillsets, and follow relevant Santen policies, guidelines, and SOPs. Safety and Quality Reporting: Collect and report safety information and quality-related information to Santen Oy Pharmacovigilance Unit and Quality Assurance department according to current requirements. Ready to make a difference? Apply today and help us shape the future of eye health. Grow your career at Santen A career at Santen is an opportunity to make a difference. We aspire to contribute to the realization of “Happiness with Vision” by providing eye health products and services to patients, consumers, and medical professionals around the world. Guided by our CORE PRINCIPLE, “Tenki ni sanyo suru”, Santen is engaged in the global research & development, manufacturing, and sales and marketing of pharmaceutical products in ophthalmology. We have team members around the world using their diverse talents to unlock new modalities and drive innovations for patient outcomes, education and treatment. At Santen, we believe in empowering all our team members with flexible ways of working and a highly inclusive work environment. The Santen Group is an Equal Opportunity Employer. We are committed to building diverse teams and ensuring a safe and inclusive physical and virtual workplace for every one of our team members. All employment decisions are based on business needs, role requirements and individual qualifications regardless of race, color, ethnicity, national origin/ancestry, religion, sexual orientation, gender, gender identity/ expression, age, disability, medical condition, marital status, veteran status, or any other characteristic protected by law. If you require any kind of accommodation during our recruitment process, please let the recruiter from our team know.

Requirements

Minimum of 3–5 years of experience in account management within the pharmaceutical or ophthalmology industry.
Experience in managing myopia-related activities or similar healthcare programs is highly desirable.
Strong ability to engage and manage relationships with healthcare professionals, including opticians, ophthalmic pediatrics, children clinic personnel, and school nurses.
In-depth understanding of myopia management and related healthcare practices and familiarity with the healthcare systems and regulations in the Country.
Proven track record of effective communication with healthcare professionals and internal stakeholders, excellent communication and interpersonal skills.
Flexibility to adapt to changing demands and priorities, ability to handle multiple tasks and projects simultaneously, prioritize tasks, manage time efficiently, and meet deadlines.
Bachelor’s degree in a relevant field such as Life Sciences, Business Administration, or Healthcare Management.
Field-based position with significant domestic and international travel requirements.

Nice To Haves

Advanced degrees or certifications in ophthalmology, optometry, or related fields are a plus.

Responsibilities

Enhance company awareness, value, effectiveness, and profitability through successful sales promotion activity implementation.
Collaborate with regional and national internal stakeholders to drive sales and promotional activities.
Engage and manage relationships with opticians, ophthalmic pediatrics, children clinic personnel, and school nurses.
Ensure effective coordination with country managers to implement myopia initiatives consistently across regions and align activities with country-specific needs and regulations.
Provide support to key account managers in implementing myopia-related activities and initiatives to enhance the effectiveness of myopia management programs.
Establish, foster, and enhance customer relations on regional and national levels together with key account managers.
Turn customer feedback into market insights and ensure information sharing across the team and management to improve myopia management programs.
Secure promotional compliance according to country-specific codes of conduct, legislation, and Santen policies, SOPs, and internal guidelines, and complete required administrative duties in a timely manner.
Maintain required medical and commercial knowledge, core competencies, and skillsets, and follow relevant Santen policies, guidelines, and SOPs.
Collect and report safety information and quality-related information to Santen Oy Pharmacovigilance Unit and Quality Assurance department according to current requirements.