Key Account Manager (KAM) Director – Tissue and Towel

Henkel group • Atlanta, GA

1d • Hybrid

About The Position

At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow. This position is with our Adhesive Technologies business unit – where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. The Key Account Manager (KAM) Director leads the strategy, structure, and performance of a portfolio of strategic accounts. This role sets standards and performance expectations for KAMs, ensures strong executive alignment and investment, and drives overall program results while coaching and developing regional KAM teams. Dare to learn new skills, advance in your career and make an impact at Henkel.

Requirements

• Bachelor's degree in Business, Marketing or related field
• 4–5 years of experience leading and developing high‑performing teams.
• 10+ years of overall professional experience.
• Proven experience in strategic key account management and contract negotiations.
• High proficiency in budgeting, forecasting and contract management.
• Strong people leadership and team development capabilities.
• Demonstrated success in account assignments, portfolio management, and growth planning.
• Exceptional communication and interpersonal skills.
• Expected travel in this role will be 35%-50%

Responsibilities

• Develop and execute multi‑year strategic growth plans and key account innovation roadmaps to achieve business objectives.
• Lead cross‑functional teams to define and deliver account strategies, priorities, and clear ownership.
• Drive execution of key sales initiatives and growth opportunities.
• Improve profitability through strategic pricing, upselling, cross‑selling, and contract negotiations.
• Partner closely with Operations, Field Sales, Customer Service, Product Development, and Marketing.
• Co‑create and steer joint innovation roadmaps with customers and internal development teams.
• Provide quarterly plant service requirements to support local sales and technical customer service activity.
• Monitor market trends and competitive dynamics to inform account strategy.
• Ensure customer complaints are resolved accurately and in a timely manner.

Benefits

• Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1
• Work-Life Balance: Paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies (depending on role), and vacation buy / sell program
• Financial: 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement
• Family Support: 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships
• Career Growth: diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees