Key Account Manager - Energy & Utilities

Bekaert NV•Atlanta, OR

18h

About The Position

As the world and the way people live is changing, we at Bekaert believe it’s our responsibility to contribute to finding new solutions for the future. With a 140+ year old heritage of excellence, innovation, and a future-focused mindset, we strive to create value for our customers and society. We aim to do this through innovative solutions and sustainable practices. We are committed to pushing the boundaries of steel wire transformation and coatings whilst also leveraging our expertise to develop innovative solutions with new materials and services in a safe, smart, and sustainable way. Our focus extends to markets such as new mobility, low-carbon construction, and green energy. As a dynamic and growing company with over 24 000 employees worldwide, 75 nationalities, a retention rate above 90% and almost € 5.3 billion in combined revenue in 2023, we are looking for someone like you to join our team as we continue to shape a safer, more efficient, and connected world! Purpose and Mission Responsible for maintaining and expanding relationships with the company’s most important customers including understanding the customer’s business deeply, aligning with their long-term goals, upselling, and working collaboratively to drive long-term business growth.

Requirements

Strong communication and interpersonal skills
Building and maintaining strong relationships with key customers
Excellent negotiation and problem-solving abilities
Proficiency in CRM software
Experience with strategic account planning and management
Ability to develop and execute effective sales strategies
Strong analytical skills to interpret market data and trends
Minimum 10 years of experience in sales and account management, preferably in the industrial or manufacturing sector
Master’s degree in Business, Marketing, or a related field (Master's degree preferred)

Responsibilities

Customer Relationship Management: Develop and maintain strong relationships with key customers, understanding their needs and ensuring they receive exceptional service.
Account Planning: Create and implement strategic account plans to achieve sales targets and business objectives.
Customer Solutions: Identify customer requirements and work with internal teams to develop customized solutions that meet their needs.
Sales Growth: Drive sales growth by identifying new business opportunities within existing accounts and expanding the customer portfolio.
Performance Monitoring: Track and analyze account performance metrics, providing regular updates and reports to senior management.
Issue Resolution: Address and resolve any issues or concerns raised by key customers promptly and effectively.
Collaboration: Work closely with sales, marketing, and product development teams to align strategies and ensure a cohesive approach to customer management.
Market Insights: Stay informed about industry trends, market conditions, and competitor activities to provide valuable insights to customers and internal teams.
Contract Negotiation: Negotiate contracts and agreements with key customers to secure long-term partnerships.
Customer Feedback: Gather and analyze customer feedback to identify areas for improvement and enhance the overall customer experience.