Key Account Manager - Bilingual Preferred (English/Spanish)

SiteOne Landscape Supply-posted 4 months ago
Full-time • Mid Level
Kent, WA
1,001-5,000 employees
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The Bilingual Key Account Manager plays an integral role in our sales organization by developing relationships with important customers in order to grow new business within these accounts. This position involves managing a book of business consisting of existing SiteOne accounts, typically ranging from 40 to 60 accounts with a minimum total of $3 million. The role requires aggressively seeking out new business with current accounts, focusing on expanding margin dollars in existing lines of business or expanding SiteOne's presence in new lines of business. The Key Account Manager will develop deep and lasting relationships with key account personnel, ensure customers are aware of and fully utilizing all of SiteOne’s capabilities, and grow a minimum of $100k GM$ year over year. The position also involves using SiteOne Territory Alignment tools to prioritize and target key accounts, maintaining high levels of customer satisfaction, and effectively communicating with all relevant SiteOne resources.

  • Manage a book of business consisting of existing SiteOne accounts.
  • Aggressively seek out new business with current accounts.
  • Develop deep and lasting relationships with key account personnel.
  • Ensure customers are aware of and fully utilizing all of SiteOne’s capabilities.
  • Grow minimum of $100k GM$ growth year over year.
  • Use SiteOne Territory Alignment tools to prioritize and target key accounts.
  • Maintain high level of customer satisfaction with assigned accounts.
  • Work and communicate effectively with all relevant SiteOne resources.
  • Leverage solution focused sales tools and processes to maximize growth.
  • Report progress against opportunities to share verifiable outcomes.
  • Facilitate the placement of customer orders and monitor fulfillment process.
  • Maintain appropriate professional and technical knowledge.
  • Resolve customer complaints by investigating problems and developing solutions.
  • Work with Business Development Manager or store personnel to transition key accounts.
  • 3+ years of experience in key account sales.
  • 1-3 years of green industry experience and familiarity with landscape, nursery, and irrigation products preferred.
  • Bilingual Proficiency - conversational in English/Spanish preferred.
  • Proven ability to build strong relationships with clients.
  • Knowledge of sales cycle and solution selling techniques.
  • Proven approach to access decision makers at client organizations.
  • Ability to communicate value proposition and differentiate SiteOne's products and services.
  • Ability to think quickly and make decisions.
  • Understanding of sales and operations planning processes.
  • High school diploma or equivalent required.
  • College degree preferred.
  • Competitive Compensation
  • Medical, Dental and Vision plans
  • Paid Time Off, Paid Holidays
  • DailyPay available!
  • 401k with company match
  • Tuition Reimbursement
  • Lucrative Associate Referral Program
  • Company Apparel and Work Boot Vouchers
  • Opportunity for Advancement
  • Paid Training and Business Certifications Available
  • Free Counseling Services/Employee Assistance Program
  • Life Insurance and Short- and Long-Term Disability Insurance
  • Product Discounts
  • Most Branches never work Sundays!
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