Key Account Manager (Bi-Lingual)

Invue•Charlotte, NC

12d

About The Position

As a Key Account Manager, your mission is to drive exceptional account management and commercial support for InVue’s direct and strategic customers. You’ll oversee the end-to-end customer journey—from onboarding to business expansion—by acting as a key liaison between customers, the commercial team, and internal departments. To achieve this, you will be a trusted advisor to both customers and field sales teams and have a high level of engagement in all product and demand needs.

Requirements

Bachelor's degree preferred; 5–7 years of experience in account management or customer service in a technical or B2B environment
Fluent in Spanish and English is required.
Proven experience managing complex customer accounts and cross-functional relationships
Strong project management and organizational skills; ability to manage multiple priorities under tight deadlines
Excellent interpersonal and communication skills (written and verbal)
Proficient in Microsoft Office, particularly Excel
Analytical and process-oriented, with a high ability to connect and optimize workflows
Flexible, proactive, and solution-focused mindset

Nice To Haves

familiarity with AS400 or similar ERP systems is a plus

Responsibilities

Manage a portfolio of strategic accounts, acting as the primary point of contact for all commercial and operational needs
Build and maintain strong relationships with the direct customers, end users and key stakeholders.
Lead regular customer review meetings and respond to ad hoc requests, ensuring timely follow-up and resolution
Support the sales team with strategic opportunities and collaborate with other Key Account Managers as needed
Coordinate the end-to-end order management processes, including service, supply planning, and demand forecasting for assigned customers and act as spokesperson throughout the InVue organization and the service providers for the needs of these customers.
Monitor order flow, manage escalations, and resolve issues in collaboration with supply chain, technical teams, and service providers
Own demand and inventory planning for assigned accounts, ensuring timely delivery and alignment with customer expectations
Lead project execution/role outs for assigned accounts
Lead rollout and implementation of new accounts, addition of InVue product lines to existing customers, and product roll outs.
Oversee project planning, quoting, inventory research, installation scheduling, test follow-up, troubleshooting and customer communications
Coordinate with Sales and Engineering for custom part requests and deployment strategies
Maintain deep knowledge of InVue’s product portfolio and usage instructions
Stay informed on industry trends, competitor offerings, and customer feedback to identify growth opportunities and improve service