Key Account Manager - Bentonville, AR

NIGHTSEA INC • Bridgewater Township, NJ

99d • $120,000 - $180,000

About The Position

We are seeking an experienced and results-driven Key Account Sales Operation Manager to lead sales execution, retail operations, and strategic account management within the North American offline retail market. Based in Bentonville, AR, this role is strategically positioned to engage directly with top retail partners, including Walmart and Sam’s Club. The ideal candidate has a proven track record of managing key retail accounts and driving sustainable growth through effective sales strategies, merchandising execution, promotional planning, and cross-functional collaboration.

Requirements

• 5+ years of experience in North American offline retail operations, including at least 3 years in regional sales management.
• Direct experience managing accounts with at least one major retailer (e.g., Walmart, Sam’s Club, Target).
• Background in durable consumer goods such as furniture, outdoor sporting goods, or consumer electronics (e.g., e-bikes, smart locks) preferred.
• Strong knowledge of North American retail merchandising standards, promotional practices, and supply chain processes.
• Proven ability to develop and implement store visit and replenishment strategies independently.
• Excellent communication, negotiation, and cross-team collaboration skills.
• Experience managing teams of 3–5+ people with performance-driven and cross-regional coordination.
• Bilingual fluency in English and Chinese (spoken and written) required.
• Willingness to work across U.S.–China time zones.

Responsibilities

• Translate budget targets into detailed regional sales goals and allocate responsibilities across the team.
• Drive achievement of sales results by monitoring progress and implementing corrective actions when necessary.
• Guide and support store teams to execute product displays according to company standards, ensuring full SKU availability and compliant merchandising.
• Conduct regular store visits in Arkansas and surrounding regions to audit display quality, provide product training to store staff, and enhance in-store conversion.
• Serve as the primary liaison with Walmart, Sam’s Club, and other retail partners to address operational issues including after-sales service, product delivery, and merchandising compliance.
• Oversee execution of in-store promotions (e.g., holiday sales, special displays), coordinating marketing materials and personnel support.
• Track campaign performance and provide feedback to improve future initiatives.
• Develop replenishment plans based on store sales data and inventory levels, coordinating with the supply chain team to ensure smooth stock turnover and avoid shortages or overstocking.
• Build and maintain strong relationships with key account retail partners in the Bentonville area and beyond.
• Gather and address store-level needs, feedback, and complaints by coordinating internal resources to resolve issues in display, inventory, or after-sales support.
• Support stores with trade marketing activities, budget allocations, and promotional investments.
• Collect and analyze market intelligence (e.g., competitor promotions, consumer feedback) and provide reports to sales and product teams.
• Collaborate with cross-functional teams to resolve operational challenges and ensure alignment across departments.
• Manage the regional sales operations team, including performance evaluations, skills training, and team development to strengthen execution capabilities.

Benefits

• Healthcare Insurance (Medical, Dental, Vision)
• Paid Holidays
• PTO
• Competitive Pay
• Career Advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level