Key Account Management Specialist - Eatontown, NJ/Hybrid
About The Position
We are seeking a dynamic and results-driven Key Account Management (KAM) Specialist. This role will play a critical part in fostering strong client relationships, driving growth opportunities, and ensuring that Crum & Forster continues to be a trusted collaborative partner within the A&H marketplace. The KAM Specialist will support and grow our portfolio of over 100 MGA partners and distributors, as well as our valued brokers, reinsurers, and TPA partners. This position will work directly with the VP of Strategic Growth & Partnerships and will serve as a vital link between our partners, senior leadership, underwriting teams, shared services, and business development. The ideal candidate will have strong communication skills, a client-centric mindset, ability to develop and manage partnership strategies.
Requirements
- Strong relationship management skills with a customer-first mindset.
- Ability to collaborate effectively with cross-functional teams and senior leadership.
- Strong organizational skills and attention to detail, with the ability to manage multiple priorities simultaneously.
- Excellent verbal and written communication skills.
- Demonstrated problem-solving skills and ability to think strategically.
- Bachelor’s degree in business, finance, or related field preferred.
- Minimum 2 years of experience in insurance, reinsurance, account management, or related field; Accident & Health experience a plus.
- Proficient in Microsoft Office Suite – Outlook, Word, Excel, PowerPoint
- Ability to travel
Nice To Haves
- Salesforce or other CRM experience preferred.
- Accident & Health experience a plus.
Responsibilities
- Support the VP of Strategic Growth & Partnerships in the management expansion of key accounts across MGA, broker, TPA, and reinsurance relationships.
- Serve as a primary point of contact for day-to-day partner inquiries, ensuring timely communication and effective resolution of issues.
- Collaborate closely with underwriting, claims, compliance, operations, and other shared services teams to deliver seamless support to partners.
- Assist in the development and execution of account management strategies that enhance partner engagement and drive profitable growth.
- Track and analyze partner performance, identifying opportunities for growth, cross-sell, and improved program outcomes.
- Coordinate partner review meetings, including agenda preparation, presentation support, and follow-up actions.
- Maintain CRM and account management tools to ensure data accuracy and actionable reporting for senior leadership.
- Support business development efforts by leveraging existing partner relationships and helping identify expansion opportunities.
- Contribute to special projects and strategic initiatives designed to strengthen Crum & Forster’s market position.
Benefits
- Competitive compensation package
- Generous 401K employer match
- Employee Stock Purchase plan with employer matching
- Generous Paid Time Off
- Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
- A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
- A dynamic, ambitious, fun and exciting work environment
- We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community
- At C&F you will BELONG
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
