Key Account Lead MS Service Specialist

Shimadzu Scientific•Columbia, MD

43d•$120,000 - $125,000

About The Position

Shimadzu Scientific Instruments is hiring a Key Account Lead MS Service Specialist to support the repair, installation, and technical leadership of our advanced Mass Spec instrumentation including LCMS, GCMS, and hybrid platforms. This is a senior-level, customer-facing position with national scope, supporting escalated service needs and driving success across key accounts.

Requirements

Bachelor's degree in Chemistry or closely related field strongly preferred
10+ years of field service experience supporting Mass Spec systems required
Demonstrated leadership or mentoring within a service team
Deep troubleshooting and customer service expertise across mechanical, electronic, and software domains
Strong communication, documentation, and time management skills
Must be self-directed and capable of thriving in a national support role

Responsibilities

Install, repair, and maintain Mass Spec systems (LCMS, GCMS) across key accounts
Serve as a national-level escalation point for unresolved service issues
Deliver on-site and remote technical training to field engineers and customers
Provide expert-level troubleshooting and interpret chromatograms to verify system performance
Manage technical documentation, recommend design improvements, and support method optimization
Lead cross-functional communication with regional and HQ support teams
Ensure accurate inventory tracking and adherence to safety protocols
Travel up to 75% by air or car; overnight travel required

Benefits

A work environment that values diversity, inclusion & belonging
Day 1 Benefits & Competitive Salary
Matching 401K & Profit-Sharing Program
Clear pathways for Career, Leadership and Personal Development
Flexible Spending/Health Savings Accounts
Generous & Front-Loaded Paid Time Off Plan
Tuition Assistance Program for both graduate and undergraduate levels
Pet Insurance, optional Identity theft, legal pre-paid and critical care buy-up insurance benefits, generous company paid life insurance & short-term disability programs
Business casual Dress Attire & casual (jeans) Friday!
Employee Resource Groups to network, build a sense of community and enhance one's career and personal development
10 paid vacation days, 8 paid personal days, 8 paid scheduled holidays and 3 paid floating holidays
generous short-term disability program with the company covering 100% of monthly premiums
discretionary year-end bonus based on overall company performance