Key Account I-Houston

DGM SERVICES INC•Houston, TX

8d•Onsite

About The Position

The Key Account I is responsible for supporting a designated key customer account by coordinating daily packaging and crating projects, ensuring accurate documentation, and maintaining customer satisfaction through exceptional communication and service. This position serves as the primary liaison between the customer and internal departments to ensure jobs are completed safely, efficiently, and in compliance with DGM’s standards and applicable hazardous materials regulations.

Requirements

1–2 years of experience in customer service, account coordination, operations, logistics, or administrative support within a service-driven environment.
High school diploma or GED (accredited) required; associate degree in business, logistics, supply chain, or a related field preferred.
Proficiency in Microsoft Office (Outlook, Word, Excel) required.
Experience performing data entry and maintaining accurate records in an operational or customer-facing system; C2C, BC, or similar systems preferred.
Ability and willingness to successfully complete IATA and IMDG training within 90 days of hire.
Demonstrated ability to manage multiple tasks, meet deadlines, and adjust to changing priorities in a fast-paced operational setting.
Working knowledge of customer account coordination within an operations or service-driven environment.
Ability to organize and maintain multiple workstreams while meeting service expectations and operational deadlines.
Strong business communication capability, including clear, professional verbal exchanges and well-structured written correspondence.
Ability to interpret documentation and instructions to support compliance with internal procedures and regulatory requirements.
Demonstrated attention to process flow, recognizing how individual tasks impact downstream operations and customer outcomes.
Ability to identify issues, ask appropriate questions, and escalate concerns in a timely manner.
Strong collaboration skills, supporting teamwork across operations, warehouse, and customer-facing functions.
Capacity to maintain accuracy and professionalism when managing competing priorities or time-sensitive requests.
Willingness and ability to learn and apply new systems, procedures, and regulatory requirements as part of ongoing development.

Nice To Haves

Experience within custom packaging, crating, logistics, transportation, or regulated/hazardous materials environments preferred.
Basic understanding of or exposure to regulated shipping or compliance environments, including IATA, IMDG, DOT, or TSA guidelines preferred.

Responsibilities

Serve as the primary point of contact for assigned key customer accounts, ensuring timely communication, accurate updates, and exceptional service.
Coordinate daily work orders and packaging projects, ensuring proper materials, documentation, and labeling for hazardous materials compliance.
Prepare, review, and maintain all required shipping and compliance documentation (TSA, IATA, IMDG, DOT), including bills of lading, packing lists, and commercial invoices.
Communicate effectively with customers, vendors, and internal teams through email, phone, and in-person interactions to ensure clear coordination and job completion.
Monitor project timelines and proactively identify and resolve delays or issues, keeping customers and management informed.
Maintain organized records of shipments, materials, and customer correspondence within internal tracking systems (C2C or equivalent) and ensure all data entry is current and precise.
Support warehouse operations to ensure proper handling, marking, and securing of packages and crates according to DGM standards and regulatory requirements.
Assist with inventory control, job breakdowns, and adherence to work instructions and standard operating procedures (SOPs).
Participate in safety and compliance initiatives to maintain a secure and regulatory-compliant work environment.
Provide cross-functional support and assist other coordinators or departments as needed to ensure operational efficiency.
Perform other related duties as assigned.