Key Account Director

TA Dedicated • Eagan, MN

9d • $100,000 - $130,000 • Onsite

About The Position

The Key Account Director (KAD) is responsible for building, managing, and
growing strategic customer relationships. This role serves as the primary point
of contact for assigned key accounts, ensuring customer satisfaction,
operational excellence, and long-term partnership growth. The KAD partners
cross-functionally to deliver value, drive retention, and identify opportunities
for expansion.

Requirements

• Minimum 8 years of experience in account management, customer success, or sales
• Minimum 5 years of leadership experience
• Proven ability to manage complex customer relationships
• Strong communication, presentation, and problem-solving skills
• Ability to work cross-functionally in a fast-paced environment

Nice To Haves

• Experience managing strategic or enterprise-level accounts
• Industry experience (e.g., transportation, logistics, supply chain, or related services)
• Experience leading QBRs and executive-level conversations
• Strong analytical and financial acumen

Responsibilities

• Serve as the primary relationship owner for assigned key accounts
• Build strong, trust-based relationships with customer stakeholders at multiple levels
• Act as a customer advocate internally, ensuring needs and expectations are clearly communicated
• Develop and execute account plans aligned with customer goals and company objectives
• Identify opportunities for revenue growth, service expansion, and continuous improvement
• Lead quarterly business reviews (QBRs) and strategic planning discussions
• Monitor account performance against KPIs, SLAs, and contractual commitments
• Partner with operations, sales, safety, finance, and other internal teams to ensure consistent execution
• Proactively identify risks and implement mitigation plans
• Provide regular updates to customers and internal stakeholders on performance, initiatives, and outcomes
• Prepare and present reports, insights, and recommendations based on data and trends
• Escalate issues appropriately and lead resolution efforts
• Drive high levels of customer satisfaction and retention
• Address concerns promptly and professionally, turning challenges into opportunities
• Support contract renewals and long-term partnership sustainability

Benefits

• Fun work environment
• Medical, Dental, & Vision Insurance
• 401k + Company Match
• Internal Growth / Mobility
• Paid Vacation and Sick Days
• Company Designated Holidays
• Life Insurance
• Short-Term & Long-Term Disability
• Medical Healthcare Spending Accounts (HSA/FSA)
• Dependent Care Reimbursement Account
• Employee & Immediate Family Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Director