Key Account Director

Rubicon•Atlanta, GA

1d•Hybrid

About The Position

The Key Account Director is responsible for revenue growth, margin improvement, and day-to-day supervision of the customer support team for their clients. Reporting to the VP Operations, a crucial role will be played in owning the customer relationship, which includes ensuring contract compliance and fostering a strong working relationship. Additionally, cross-collaboration with other departments is essential to support related functions vital to account management success.

Requirements

High School Diploma or equivalent and Bachelor’s degree required.
7+ years of experience working in account management or similar positions.
5+ years of supervisory experience.
Excellent verbal and written communication skills, including presentation skills.
Advanced MS Office skills (Excel, Word, PowerPoint).
Solid understanding of budgeting and progress reporting.
Demonstrated project execution experience.
Demonstrated ability to manage a large customer account.
Proven management experience.
Extensive experience generating requested reports per customer request.
Must be available to be on call as required on weekends and holidays.
Strong organizational and project management skills with the ability to manage multiple priorities and deadlines.
Exceptional interpersonal skills, with the ability to interface effectively with stakeholders at all levels of the organization.
Strong customer service orientation with the ability to handle inquiries and requests efficiently and professionally.
Attention to detail and a commitment to accuracy in all aspects of Account Management.
Ability to work independently while also being a team player who thrives in a collaborative environment.
Discretion and trustworthiness in handling sensitive information and supporting high-level strategic initiatives.
Travel and/or onsite work will be on an as needed basis

Responsibilities

Develop and coach Key Account Managers through regular, quality meetings to set strategies and objectives.
Ensure contract compliance including adherence to and reporting on Key Performance Indicators and projects required by customers.
Engage in monthly reviews with Key Account Analysts to review and resolve issues in the billing process, set KPIs, and to identify bogus work orders.
Ensure all Service Level Agreements and Statements of Work are met, all invoicing is accurate and timely (includes Shared Savings and/or Gain Share Management/Baseline Data), and all CPI increases are executed.
Manage relationships of a defined number of large customers in a particular sector; Provide weekly updates to customers via email and engage in client check ins as needed outside of regular meetings.
Assign as needed and monitor the completion of service-related projects, such as Right-sizing, Diversion Programs, Load Optimizations, etc.
Maintain effective communications with leadership and internal departments; prepare and present customer business reviews regularly and attend weekly and monthly financial and commodities reviews.
Support the sales process by prospecting new customers, managing new customer launches, reviewing current customer scope and identifying share-of-wallet expansion opportunities, and updating Salesforce driving forecasting accuracy.
Provide service to the SMB Sales team by identifying new markets, partnering with vendors, hiring new sales personnel, launching targeted campaigns for additional services, and more as needed.
Review billing variances and underwater services with the SMB Billing team on a monthly basis.
Provide customer timely feedback, and submit sales, service, and other relevant reports on time.
Analyze and make recommendations to improve/increase account growth; produce change of service requests to customers for approval.
Track progress towards cost savings and landfill diversion goals.
Update project trackers that are shared with key customer stakeholders.
Conduct site audits at customer facilities to determine proper equipment and services to help the customer achieve their sustainability goals.
Ability to travel and/or work on site up to 50%
Performs other duties as assigned or apparent.