Ketchikan Terminal Agent FT

Inter-Island Ferry Authority • Ketchikan, AK

13d • Onsite

About The Position

The Ketchikan Terminal opens at 8:45A and closes at 4:00P. Terminal Agents are responsible for interacting with customers to help them make reservations, change existing reservations, and issue tickets for passengers and vehicles. They are also expected to answer customer questions and help resolve any problems they may have concerning schedules, rates, or other IFA policies over the phone or in person. In addition, you'll be tasked with collecting money in accordance with the published rate schedule, balancing your till, and preparing a daily report of sales that will be submitted to the Terminal Manager and Accounting. Terminal Agents are also expected to perform janitorial and maintenance duties as needed and assist vessel staff with line handling, vessel loading and unloading, and other duties as requested by the vessel Master or Mate. Terminal Agents may be assigned to serve as the Facility Security Officer (FSO) or be responsible for security as assigned by FSO. Overall, your main goal will be to provide excellent customer service while maintaining the smooth operation of the ferry system. We believe that every IFA employee has a role to play in creating a pleasant atmosphere for our passengers. Whether you work on one of our vessels, in our offices, or at a terminal, you are responsible for identifying and correcting any conditions that could endanger passenger safety or satisfaction. We are proud to be leaders in the Marine Transportation Industry, and we believe that our employees play an important role in maintaining our reputation for excellence. As a DOT personnel with safety-sensitive security duties, pre-employment drug screens, and random drug testing are required. We take the safety of our passengers and our crew very seriously, and we believe that maintaining a drug-free workplace is an important part of that commitment. See https://interislandferry.com/job-opportunities/ketchikan-terminal-agent/ for the complete job description

Requirements

• DOT personnel with safety-sensitive security duties
• Pre-employment drug screens
• Random drug testing

Responsibilities

• Interacting with customers to help them make reservations, change existing reservations, and issue tickets for passengers and vehicles.
• Answering customer questions and help resolve any problems they may have concerning schedules, rates, or other IFA policies over the phone or in person.
• Collecting money in accordance with the published rate schedule, balancing your till, and preparing a daily report of sales that will be submitted to the Terminal Manager and Accounting.
• Performing janitorial and maintenance duties as needed
• Assisting vessel staff with line handling, vessel loading and unloading, and other duties as requested by the vessel Master or Mate.
• Serving as the Facility Security Officer (FSO) or be responsible for security as assigned by FSO.
• Identifying and correcting any conditions that could endanger passenger safety or satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed