KERING EYEWEAR Customer Service Ambassador

Kering Eyewear • Bridgewater Township, NJ

130d • $21 - $25

About The Position

Kering Eyewear is the world leader in Luxury and High-End Eyewear (Frames & Sunglasses), developing a unique ‘ensemble' of powerful brands. We design, develop, manufacture and market to customers and consumers, the most desirable frames and sunglasses in two fast growing segments: Luxury and Sport & Lifestyle. Through our industry expertise, we empower our brands to go beyond their limits in this high potential business category, supporting their capacity to lead and innovate in Eyewear, to realize their artistic and financial potential, in the most imaginative and sustainable manner. We are currently seeking a Customer Service Ambassador who will report to the Customer Operations Manager based out in our Bridgewater (NJ) Office.

Requirements

• 2 years of work experience in a B2B customer service environment preferred.
• Proven customer facing experience.
• Sales experience within a controlled environment of advantage.
• Experience with SAP implementation of advantage.
• Good business knowledge of order-to-cash flows.
• Working knowledge of Incoterms and customs rules.
• Fluent in English; French a plus.
• Good knowledge of sales principles and methods.
• Good working knowledge of Microsoft Office (Excel, Power Point, Word).
• Team player.
• Customer-oriented.
• Problem solving.
• Negotiation-oriented.
• Focus on results.
• Self-motivated.
• Passion and enthusiasm.
• Curiosity and innovation.
• Clear and open communication.
• Trustworthy.

Responsibilities

• Managing the order to cash flow of the allocated customer portfolio in a timely and accurate way.
• Working along with the sales team on delivering customer service excellence and ensuring compliance with sales business policies.
• Managing customer master data ensuring timely maintenance, accuracy, completeness and integrity of all information.
• Managing order flow from order acquisition to order entry in compliance with agreed trade terms.
• Managing delivery flow by liaising directly with planning, logistics and customer whilst acting as first point of contact in the event of any query/issue.
• Managing backorders ensuring a clean sheet.
• Managing goods returns in compliance with agreed trade terms.
• Acting as customer's first point of contact in case of commercial, logistics, product claims.
• Supporting sales events such as Sales Campaigns, brands/product presentations, customer onsite training, customer visits, etc. through active participation in both organizational preparation and execution.
• Issuing sales/customer-related reporting to the benefit of both sales team and customer.
• Implementing and enhancing customer service-related procedures, processes and systems.
• Participating to ad hoc sales-related activities and/or projects.

Benefits

• Talent development opportunities.
• Commitment to diversity in the workplace.
• Endless possibilities to learn and grow.

What This Job Offers

• Job Type: Full-time
• Industry: Wholesale Trade Agents and Brokers