Kennel Manager

K2K9 SOLUTIONS LLC•Jackson Springs, NC

11d

About The Position

The Kennel Manager is responsible for overseeing the overall operations and performance of the kennel facility, ensuring a safe, clean, and efficient environment for both animals and staff. This leadership role includes managing supervisory staff, setting standards and policies, budgeting, compliance, and collaborating with upper management on strategic initiatives. The Kennel Manager ensures that the day-to-day operations (led by Kennel Supervisors) align with the facility’s mission and service standards.

Requirements

Associate or bachelor’s degree in animal science, business management, or related field preferred
3–5 years of progressive experience in animal care or boarding facility management, including supervisory experience
Strong leadership, organizational, and conflict-resolution skills
Familiarity with kennel software systems, inventory management, and HR protocols
Knowledge of animal behavior, husbandry, and facility regulations
Ability to work occasional weekends or holidays, as needed
Ability to lift 50 lbs and move animals of various sizes safely
Prolonged standing and walking; ability to work in both indoor and outdoor environments

Nice To Haves

Experience overseeing a multi-shift team
Knowledge of OSHA standards and USDA/animal care compliance
Pet First Aid & CPR certification
Bilingual communication skills a plus

Responsibilities

Lead, mentor, and evaluate Kennel Supervisors and animal care staff
Develop and enforce operational policies, protocols, and care standards
Set staffing plans and schedules in coordination with Supervisors
Serve as the point of contact for escalated concerns, animal care decisions, or staff issues
Monitor and ensure compliance with animal welfare regulations, sanitation protocols, and safety standards
Oversee purchasing, inventory control, and vendor relationships for supplies and equipment
Coordinate repairs or improvements as needed to facility
Collaborate with leadership on budgeting, pricing, staffing, and service development
Track operational data, costs, and key performance indicators
Identify opportunities for improved efficiency and customer satisfaction
Liaise with veterinarians, rescue partners, and regulatory agencies
Coordinate with HR on hiring, training, and performance management of Supervisors and Leads
Represent the facility at meetings, events, or public relations opportunities