Kendall Ford Service Drive Manager

Kendall Auto GroupEugene, OR
95d

About The Position

Use your customer service skills, work ethic, and motivation to take your career to the next level. Kendall Ford of Eugene is hiring for a Service Drive Manager to join our service team. This is not an entry level position. Qualified candidates will have 2-3 years work experience in large shop or dealership setting including previous management experience. Required schedule will include some evenings and weekends. In the Service Drive Manager role, you will be working directly with service department staff to ensure shop productivity, department growth, and employee adherence to Kendall and manufacturer policies and procedures. Additionally, you will ensure proper warranty procedures, billing and collections, and develop, supervise, and review marketing efforts for the department. Successful candidate will have the required experience, a history of superior CSI, the proven ability to expand department sales, and the ability to motivate staff and assist with all department processes. A valid driver license and good driving record is required. This position works both indoors and outdoors, in a shop environment greeting customers in the service drive, standing and walking is required for up to 75% of work shift, and bending, twisting, and kneeling required primarily for getting in and out of vehicles.

Requirements

  • 2-3 years work experience in a large shop or dealership setting.
  • Previous management experience.
  • Valid driver license and good driving record.

Nice To Haves

  • History of superior Customer Satisfaction Index (CSI).
  • Proven ability to expand department sales.

Responsibilities

  • Work directly with service department staff to ensure shop productivity.
  • Ensure department growth and employee adherence to policies and procedures.
  • Manage proper warranty procedures, billing, and collections.
  • Develop, supervise, and review marketing efforts for the department.
  • Motivate staff and assist with all department processes.

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Paid Time Off
  • 401(k) plan with company contributions
  • Family purchase plan
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